Bruno Alić Email & Phone Number

Zagreb, Croatia

- Performing analyses to answer specific business questions- Creating reports related to customer behaviour and product performance with the goal of retaining and increasing customer value- Participating in FTTA/5G/FWA rollout planning- Monitoring market developments and competition efforts, identifying trends, steering marketing and sales efforts- Understanding churn, upselling and cross selling behavior as well as customer lifecycle stagesTechnologies/languages used: Oracle SQL, Python, HiveQL, Microsoft Power BI, SAS Campaign Management, SAP BusinessObjects, Microsoft Excel.

Zagreb, Croatia

- Administrative support for senior sales representatives and sales advisers. - Telephone, e-mail and direct communication with SME customers related to optimization of costs, contracting new services and purchasing mobile devices or ICT equipment.- Creating business relationships with customers through identifying needs and potentials, proposing business solutions and troubleshooting.

Zagreb, Croatia

- Tracking delivery status of the Customer-premises equipment and mobile phones based on customer complaints.- Communication with courier distributors: City Express, Croatia Post and Overseas.- Updating and correcting user property in CRM system.