• Operational and technical support to users with focus on installing, configuring and maintaining PCs, thin-client devices, printers, telephony, network hardware and peripheral equipment.• Working closely with a 3rd line Technical lead, had access to different technologies, such as: Microsoft Windows Server 2008; Exchange Server 2010; HP Device Manager (Thin Client Management); Symantec Backup System; VMware ESXi; Citrix XenServer/XenDesktop; Alcatel Lucent OmniPCX (Phone system Management);• Support both on-site and remotely liaising with the team as required. Exceptional communicator who is able to work autonomously to deliver effective solutions that meet their clients'​ needs. Multi-tasking, working efficiently and independently are some of key traits enforced while on this position.• Fast paced environment adhering to both internal and external SLA's / KPI's.• Design and Maintenance of Manuals/Guidelines for future reference and training.

Working for Petrobras UK on behalf of Stefanini.• Support given to Windows Operating System (XP; Vista; 7) and Linux (RedHat; CentOS);• Support to local office with projects using specific software for exploration and production, Visage 2010 (Linux) Eclipse 2009 (linux); Petrel 2011 (Windows).• Support to local office, in the trading area, in remote access software (citrix), Reuters and Bloomberg.• Responsible for site management and the implementation of network infrastructure in one of the local branches (HP Rack mounted with Cisco routers, switches and a Voice Gateway; UPS system and Patch Panels)• Responsible for site connection between local branches (a 10Mbps dedicated link using fiber optic).• Contact with suppliers and with supporting elements in Brazil to interconnect communication equipment to Petrobras system. Using Microsoft Windows and IBM Servers we could connect, for example, Lotus Notes on Blackberry / iPad; VPN Solutions for remote connection with the office; Video-Conference Systems using Polycom Equipment.

• With a team of more than 40 elements, we provided 2nd line Helpdesk Support for more than 400 Corporate clients, nationally, with a Service Level Agreement of 4hours.• Fault repairing in transmission systems, circuits (eg: ADSL, XDSL, Frame Relay, X.25, Satellite, PDH/SDH), starting from the client to the core level (eg: DSLAM, BBRAS, MPLS);• Remote access to client terminals (eg: Cisco, HP, Teldat, Motorola);• Contact with Technicians in the field for local repairs.

• Support Technician for Corporate business clients;• Fault repairing of internet and landline services;• Creation and configuration of mailboxes;• Support to Domains and Hosting.

• Supporting more than 100 users using heavy machinery;• Router/Switch maintenance;• Cable installation through new areas inside the company;• Control over Active Directory in Microsoft Windows 2003 server systems.