Bruno Melo Email & Phone Number

São Paulo, Brasil

As the Regional Sales Manager at AVIAREPS, I'm leading a dynamic team across Brazil, Paraguay and Uruguay. My responsibilities include managing a portfolio of 13 international routes exclusively for JetSmart, an airline under INDIGO Partners. With a focus on customer satisfaction and business growth, I'm proud to contribute to the success of this airline, driving results in a hybrid work environment.

São Paulo

As an Account Manager at Air France-KLM, I successfully managed a diverse portfolio of corporate travel agencies and the companies they served in the vibrant city of São Paulo. My role encompassed a broad range of responsibilities, focusing on Coporate travel Agencias aka "TMC" with a massive portfolio of local companies and some global accounts. I excelled in negotiating incentive plans, conducting operational visits, and collaborating to create impactful sales actions, workshops, and other daily sales scenarios. I also had the privilege of working closely with companies, handling prospecting, agreement maintenance, performance analysis, negotiations for discounts and contract benefits, and even leading sustainability initiatives like reducing CO2 emissions through workshops.Responsibilities and Achievements:Successfully managed portfolio containing both corporate travel agencies and associated companies in São Paulo.Focus on TMC with a significant local and global account base.Led negotiations, operational visits, and collaborated on sales actions and workshops.Proactively prospected and maintained agreements with companies.Analyzed performance, negotiated discounts, and facilitated contract benefits.Spearheaded sustainability actions, including reducing CO2 emissions.Managed the Santa Catarina portfolio, catering to state agencies and companies, encompassing both leisure and corporate clients.Played a key role in group negotiations, including Meetings, Incentives, Conferences, and Exhibitions (MICE) or leisure activities.Recognized as the 4th best account executive in São Paulo for international airlines in 2018 (source: Panrotas portal).My time at Air France-KLM has honed my skills, broadened my industry knowledge, and enriched my experience in managing complex accounts and fostering long-lasting relationships. Feel free to reach out to me for networking opportunities, collaboration, or discussions on the exciting world of aviation and travel.

São Paulo

During my tenure as an Account Executive at Copa Airlines, I managed a diverse corporate portfolio, specializing in serving specialized travel agencies, new business development, and direct management of partnerships with companies. My responsibilities included prospecting, creation, and administration of contracts, covering a broad spectrum of industries ranging from small and medium-sized enterprises to multinational corporations. I continually analyzed results, utilizing data-driven insights to enhance the company's revenue and ensure sustained profitability while fostering strong customer loyalty.Key Responsibilities and Achievements:Successfully managed a corporate portfolio, catering to specialized travel agencies and companies.Expertise in Total Management Control (TMC) and market analysis.Lead negotiator for incentive plans, operational visits, and collaborative sales actions.Assisted in planning and executing events tailored for the corporate market, including product presentations, benefit showcases, and addressing operational issues.Led negotiations for large-scale incentive groups, managing all aspects of the operation and addressing commercial issues in both local and remote settings.Recognized for contributions through internal recognition programs.Conducted travel tracking with customers for site inspections and post-sales campaign follow-ups, ensuring goals were achieved.Conducted weekly market analysis to identify new business opportunities.Active member of the Star Alliance Corporate Working Group, fostering collaboration among alliance members.My time at Copa Airlines enabled me to excel in managing complex corporate accounts, honing my skills in negotiation, analytics, and relationship management.

Sao Cto

During my tenure in Inside Sales at São Paulo, I provided vital operational support to travel agencies across the Brazilian market. Working closely with the commercial team, I executed company procedures, managed spreadsheets, conducted comprehensive market research and benchmarking. I specialized in negotiation calculations and played a pivotal role in groups negotiations, fostering mutually beneficial partnerships within the travel industry.My experience in Inside Sales equipped me with a deep understanding of the travel industry and honed my abilities in customer relationship management, negotiation, and operational efficiency.

Guarulhos

As an Airline Airport Agent at Guarulhos, I played a crucial role in ensuring a seamless experience for passengers throughout various stages of their journey. My responsibilities included check-in, boarding, arrivals, and managing the lost luggage tracking sector. I maintained direct contact with immigration and customs procedures, contributing to efficient and safe travel operations.

During my time as an Airport Agent at GOL, I took on a role of significant responsibility, coordinating various aspects of the passenger experience and operational efficiency. My key responsibilities included the coordination of check-in staff, overseeing attendance during special operations such as charter flights, managing boarding services, arrivals, and handling the lost luggage tracking sector. I was directly involved in immigration and customs procedures, ensuring a smooth and compliant process for travelers.My experience as an Airport Agent at GOL allowed me to develop a strong understanding of airport operations and the critical role of customer service in creating a positive passenger experience.

Attendance of passengers at check-in, boarding, arrivals, lost luggage tracking sector. Direct contact with immigration and customs procedures. SEA Aviation Contracted

Total assistance in the tracking of lost luggage tracking sector. Direct contact with immigration and customs procedures.

Aviação Civil, Civil Aviation

Course for airport management and airline administration. Theoretical course of Private Pilot and Commercial Pilot.

Técnico Em Processamento De Dados, It Data