Bruno Gallo Email & Phone Number

United States

• Relocation to United States after Neles acquisition by Valmet.• Responsible for management of Flow Control applications.• Application Server management.• Business relationship management, point of contact for prioritization and new demands.• Project management on IT Projects.• Resource management and indirect responsible for resources during projects I manage.• Incident management, create reports and KPI’s to ensure support is provided as contracts and business… Show more • Relocation to United States after Neles acquisition by Valmet.• Responsible for management of Flow Control applications.• Application Server management.• Business relationship management, point of contact for prioritization and new demands.• Project management on IT Projects.• Resource management and indirect responsible for resources during projects I manage.• Incident management, create reports and KPI’s to ensure support is provided as contracts and business requirements.• Problem management, guide vendors and support team to identify and solve applications issues root causes.• Change management of owned solutions, implement, and improve controls to ensure changes will not have negative impact for applications and users.• Coordinate with cyber security and infra team to manage solutions.• Ensure applications follow security guidelines and standards.• Manage technical documentation and configuration of selected solutions.• Manage and coordinate technical day-to-day support with vendors.• Participate in development initiatives and projects.• Create vision and roadmap requirements in coordination with key stakeholders.• Lead communication with both external and internal stakeholders. Show less

Brasil

• Responsible for Neles IT Operations and represent IT towards business organization on North and South America countries: Brazil, Chile, Peru, Mexico, United States and Canada. • Ensure IT Services are working according to expectation and business requirements, promoting teamwork and collaboration between Neles IT and vendors, guiding and seeking continuous service improvements.• Vendor Management, reports and KPI follow up.• Regional budget responsible, actively seeking cost… Show more • Responsible for Neles IT Operations and represent IT towards business organization on North and South America countries: Brazil, Chile, Peru, Mexico, United States and Canada. • Ensure IT Services are working according to expectation and business requirements, promoting teamwork and collaboration between Neles IT and vendors, guiding and seeking continuous service improvements.• Vendor Management, reports and KPI follow up.• Regional budget responsible, actively seeking cost saving opportunities. Show less

• Responsible for Global Demand Management process, gathering business needs across all regions, discussing and evaluating best solutions, focusing on innovation and digitalization.• Responsible for South America applications support team, change and release management process.• Act as Business Analyst, understanding customers needs, seek and design solutions, prepare project proposals to be evaluated and converted to projects after approval.• Project Management extensive… Show more • Responsible for Global Demand Management process, gathering business needs across all regions, discussing and evaluating best solutions, focusing on innovation and digitalization.• Responsible for South America applications support team, change and release management process.• Act as Business Analyst, understanding customers needs, seek and design solutions, prepare project proposals to be evaluated and converted to projects after approval.• Project Management extensive experience, prepare project status reports and documentation.• Customer Relationship management, improving communication and handling escalations for business priorities.• Vendor Management related for projects and applications development. Show less

• ITSM tool implementation and process improvement for IT operations and infrastructure services glabally.• Development of reports and monthly tracking KPIs;

South America

• Responsible for IT Operations in South America region: Brazil, Chile and Peru.• Manage IT staff and support the business in all IT related needs, keeping the team motivated and trained.• Participate on Global and Local projects as facilitator, providing IT guidance, solving conflicts and problems, alocating resources and following up tasks according to schedule;• Vendor Management, contracts negotiation;

• Responsible for IT Operations in South America region: Brazil, Chile and Peru.• Manage IT staff and support the business in all IT related needs, keeping the team motivated and trained.• Project Management.• Vendor Management, contracts negotiation.

• Local Applications and ERP support and development.• Application Integrations.• SQL / Oracle Database Administration.

• Local Applications and ERP support.

Master Of Business Administration (M.B.A.), Strategic Management Of Information Technology

Post-Graduate, Cloud Computing

Technology, Logistics, Materials, And Supply Chain Management

Technician, Data Processing