Bruno Bullens Email & Phone Number

Netherlands

Jena, Thüringen, De

Providing high tech products and IT services to contribute in saving peoples lives, and improving the safety of the general public on and off the roads.Scope of responsibilities:• Key Account and contract management• Supplier management• Project and change request planning, management and reporting• Manage Service operations including service desk (ITIL)• Manage Field service• Manage software developments• Service level management & reporting (SLA)• Process improvement and QSHE for BENELUX site; ISO 9001, ISO 27001, ISO 14000• Tender management• Deputy Branch Manager Benelux

Jena, Thüringen, De

Projectmanager responsibilities:• Key Account and contract management• Supplier management• Project and change request planning, management and reporting• Service level management & reporting (SLA)• Tender management• Deputy Branch Manager Benelux

Amsterdam, Noord-Holland, Nl

• Established organizational Strategy and Business Planning process 2012-2015. Translated plan in SMART objectives and business-balanced scorecard KPIs. Process included monitor and reporting on agreed plans and objectives. As result the number of successful strategic efforts increased from 25 to 50% (and moving towards 75%).• Established a standardized Business Management System Process Model for the definition of project management, solution implementation and IT service management processes for ISO-13485 and FDA 21 CFR 820 Medical Device QMS compliancy, by making use of PMBOK and ITIL best practices.• Completed within one year an IT service management system for the UK&I Healthcare IT service provider, with usage of the industry best practices ITIL. Result: Project delivered on time, within budget and ISO 20000 specification with fully satisfied stakeholders and a Dekra ISO20k-certification with zero non-conformities found. Enabling a 5 years £9.35M service contract extension.

Amsterdam, Noord-Holland, Nl

Drive Lean Six Sigma process improvement projects• Black Belt certified after completion of several lean six sigma projects within R&D, Supply Chain, Sales & Marketing, Customer Services and Business-IT. Projects resulted in >3M euro EBITA savings, 4D Award winner 2011 “Deliver great results” in Six Sigma projects and Global BU MRI finalist in Quality Improvement Competition (QIC) 2010/11.• Coaching GreenBelts towards successful six sigma project completion and certification

Amsterdam, Noord-Holland, Nl

Drive Global IT Service Management and PMO processes, tools improvements • Improved IT service and delivery processes through process modeling and standardization in: Service Transition - Change Management, IT project implementation methodology and Service reporting through hands-on experience and knowledge in understanding of global medical device regulations, requirements, and standards, such as 21 CFR 820, ISO-13485, ISO-9001 and ITIL• Implement a time writing, self-billing and charge-out functionality process for 350 project users including reporting, automated in “Clarity Portfolio Management for IT Governance”. Result: Improved Business IT investment decision making and - due to planned and controlled IT processes and systems - predictive IT service deliveries with 75% less delivery time variances and cost overruns.

Issy Les Moulineaux, Fr

IT Program management support for large SAP IT Implementation programs. Result: Design and implement a standardized IT Project Methodology and process model for 350 project users, including training and implementation.As an international IT service provider, Sogeti designs, realizes shapes and manage sustainable ICT solutions in the supply chain, banking, insurance, and aviation industries.

Consultancy in supportive and leading roles on the dividing line of business and ICT at several manufacturing and supply chain clients• IT project manager and team member for business process models and business process mapping (BPM) assignments including writing process documentation (procedures and work instructions) for SAP ERP implementations and organizing and managing IT testing. • SAP ERP consultancy in SAP R3 Modules: Quality Management (QM), Material Management (MM) and Service Management (SM)

Rijen, Noord-Brabant, Nl

The organization is a Dutch market leader in shop decoration and wholesaler for “Tegometall” racks.Managing the Project Management and Customer Service Office with 5 direct (office) and 10 indirect (mechanics) employees and Management Team member.Departmental scope of activities: AutoCAD design; cost calculations, quoting, outsourcing, project management, installation, customer service and truck transport planning of goods & materials.• Project planning, archiving and automated project shop parts ordering optimization through new CAD drawing system and interface.

Norwalk, Ct, Us

Drive Lean Six Sigma process improvements projects • Running successful six sigma process improvement projects within the supply chain, transport and customer service. Results: > 2M euro EBITA savings and appointed as European business process expert.• Process model the project management, installation and customer service processes as business process expert for a European Redesign for Six Sigma, ERP-SAP R/3 v3.1h implementation• Provide Sales Green Belt trainings

Norwalk, Ct, Us

The organization rents, service and sells complete modular building solutions within Europe: small as well large temporary buildings for short term and long term. Additionally, the rental and cleaning of chemical toilets and the rental of inside interior for the mobile buildings.Managing the Project and Service Management Office with 10 direct (office) and 20 indirect (service engineer) employees and Management Team member.Departmental scope of activities: Purchasing, AutoCAD design; cost calculations, quoting, outsourcing, project management, installation, customer service and VCA compliance.• Manage the integration and reallocation of two project offices in Uden and Moerdijk towards the Moerdijk site with operations savings of 3M euro per year.

The organization rents, service and sells complete modular building solutions within the Benelux and Germany: small as well large temporary buildings for short term and long term. Additionally, the rental and cleaning of chemical toilets and the rental of inside interior for the mobile buildings.Managing the Project and Service Management Office with 6 direct (office) and 10 indirect (service engineer) employees and Management Team member.Departmental scope of activities: Purchasing, AutoCAD design; cost calculations, quoting, outsourcing, project management, installation and customer serviceResult: Improved customer service and project delivery processes leading to customer complaint reduction of >50% and a job promotion.

Project manage small (2 days; 2.5K Euro) to large (6 months; 500K Euro) temporary turn-key temporary building projects, from sales support and quoting towards project implementation and service.• Published Sales catalog after calculating standard operational costs for refurbishments and options on mobile units through time & material studies. Result: 80% shorter quoting cycle time, higher operations efficiency and improved profit margins.• Deliver projects on time, budget and according to customer specifications. Buildings varying from construction site offices, offices, shops, shopping malls, to bank offices and including mechanical and electrical installations, interior and required building permissions and transport logistics.

Establish an ISO-9001 compliance quality system for a dental laboratory

The Hague, South Holland, Nl

Process operator and hydraulic & pneumatic maintenance engineer aboard of Dutch Navy frigates.

Mscba, Business Administration

Bachelor Of Engineering - B.Eng., Mechanical Engineering

Bachelor Of Engineering (B.Eng.), Den Bosch, Advanced Installation Technology For Mechanical Installations - Hit W, Post Bachelor

Itil Expert - Certified, It Service Management

Cscp - Certified Supply Chain Professional, Logistics And Supply Chain Management

Cpim -Certified In Production And Inventory Management, Production & Inventory Management