Developing and implementing privacy and compliance policies, procedures, and guidelines for the marketing technology team and its stakeholders.Creating and maintaining documentation about current development platforms and processes, such as data flow diagrams, inventories, retention schedules, processing agreements, privacy notices, and consent forms.Leading projects related to privacy and compliance initiatives, such as data subject access requests, breach notifications, deletion requests, portability requests, and minimization efforts.Provide training and guidance about data privacy regulations and best practices, such as GDPR, CCPA, LGPD, ePrivacy and internal company processes.Reviewing data standards business requests and ensure changes follow standardization rules.Executing data standard change priorities as defined by strategic directives.Following actively data stewardship and data standards change management documentation.

Working with different teams as compliance assurance lead, helping them to understand, implement and review the policies and procedures established by different regulation agencies (internally and externally). Ensuring compliance with regulatory obligations, coordinating and reviewing team documentation, application access processes as well private and sensitive private information regulations.Experienced in business analysis, application consulting, reporting and team lead. Working with analysis and description of business requests from product owners and stakeholders, and their transformation into functional and non-functional IT requirements.Developing and maintaining ServiceNow and Azure DevOps dashboards, Power Bi reports, crossing different data sources into a one-page-report, helping leadership to quickly identify the points to be improved and the successful areas.Experience with external audit processes support.Project Manager backup.

• International work experience at IBM India (on site)• Responsible for application privacy and compliance tasks, such as its registration at IBM mandatory processes• Worked with analysis and description of business processes, and their translation into functional and non-functional IT requirements• Supporting development and test teams, clarifying questions about epics, stories, defects and keeping daily contact with product owner• Improved business decisions by listening to customers’ suggestions and implementing changes based on their feedback• Responsible for access tool management, controlling users application's access and respective PI (Personal information) data• Analyzed open orders, backlog, and application data to provide product owner and stakeholders with insights• Managed defect tracking and reporting while always focusing on delivering quality to our customer and ensuring product stability• Exercised critical thinking to resolve urgent Sev1 issues• ServiceNow incidents dashboard owner

• Scrum master• Epics and stories management following Agile methodologies• Reviewing and maintaining the accuracy of test documentation• UAT (User Acceptance Testing) and production support• Jira administrator• Defects validation and tracking• RTC and RQM administrator• Responsible for daily SAR (Solution Approval Request), code drop control• Attending daily calls with management and development teams (USA / China / Mexico / India)

• Tests plan management following Agile methodology• Automation and Performance tests execution• Defects opening, validation and tracking• RTC and RQM administrator• Attending daily calls with management and development teams (USA / China / Mexico / India)

• Tests in web and db2 environments• Requirements analysis, tests creation, execution and validation• Review and validate client use cases (Estimate testing time and Resources)• Working as POC (Point of Contact) - Management of the test team production• Defect opening, validation and tracking• RTC - Rational Team Concert• RQM - Rational Quality Manager• IBM DB2• Attend daily calls with development team (USA / India)

• Requirements analysis, tests cases creation, execution and validation• Review and validate clients use cases (Estimate testing time and resources)• Defects opening, validation and tracking • Run low level integration test cases

• Tests on mobile systems and software features such as interfaces, browser, messaging and connectivity• Test cases creation ensuring full requirement coverage• Direct contact with architects and software engineers, ensured quality and timely completion• Business trip to Motorola site (USA), for test execution and training of new components for Motorola cell phones and devices

• Tests creation and execution for electronic access equipment (Ticket gate, smart cards, proximity cards and tickets printers)• Technical approval of electronic access equipment• Technical Support (software / hardware)• Help desk - call center