Bruno Coser Email & Phone Number

Dublin, County Dublin, Ireland

- Provided multi-channel technical support via ticketing systems, live chat, and screen-sharing tools- Troubleshoot and resolve complex technical issues across Datadog's integrations- Delivered three-pillar demos to customers, showcasing Datadog’s platform features- Collaborated with internal teams to share customer feedback and contribute to product improvements- Utilised tools like Zendesk, Jira, and Confluence to manage and track support cases- Maintained a customer-centric approach while balancing technical troubleshooting and education

Dublin, County Dublin, Ireland

- Provided expert guidance to enterprise customers on best practices, answering 'how to' technical and application configuration questions via phone, email, and shadowing end users- Managed service requests and escalations within service level target guidelines across various case severity levels- Collaborated with integration, operations, and customer success teams to ensure customer satisfaction and success

Dublin, County Dublin, Ireland

- Performed troubleshooting investigations by reviewing front-end applications, gathering information, using troubleshooting tools, shadowing end users, and testing workflows- Conducted backend troubleshooting by capturing log files, querying tables, updating database fields, and cycling servers- Documented notes, activities, resolutions, and other knowledge articles throughout the lifecycle of investigations

Dublin City, County Dublin, Ireland

- Processed graded units through the SCT process- Screened handsets and checked for desired grades- Tested handsets using provided testing software- Met required targets regarding production and quality of work

Bachelor'S Degree, Information Technology

Bachelor'S Degree, Law