Bruno Damas Email & Phone Number

Team Coordination, System Auditing – CDR Gateway(VOIP), Mediation, Data Retention, Billing Platform (AMDOCS ASMM6, UNIX/LINUX, Windows Server 2003, ORACLE, SQL-Server 2005, SSIS SQL-Server 2005).- Auditor Functions and Coordination/Interaction with Support ST-Mediation Team- Training of new support members.- Oracle & SQL SERVER Maintenance - Management and resolution of incidents, tickets, via HP Service Manager, according to the agreed SLA’s.- Ensure Data Quality-functionality related to Mediation Systems (Cabel,ADSL, Voice(VOIP), Mobile)- Execution Functions of monitoring- Liaison between Technical Support, Development, DBA’s, Network, OS Administration and other support teams.

Team Coordination, Analyst, Developer, Programmer - Mediation Platform(AMDOCS ASMM6, UNIX/LINUX, Windows Server 2003, ORACLE, SQL-Server 2005, SSIS SQL-Server 2005).- Execution Functions of monitoring- Control and Support to the 3º Line of Mediation Systems(collection, treatment, processing and distribution of traffic to Rating, DWH, Reports,etc) - Support to ticket resolution- Development (T-SQL, SSIS)- Oracle & SQL SERVER Maintenance - Collaboration in project management -functionality related to Mediation Systems (Cabel,ADSL, Voice, Mobile)- Liaison between Technical Support, DBA’s, Network, OS Administration and other support teams- Project Management

Information management, Process management, ASP Programming, Department Interaction (Data Warehouse, Smart script Campaign )- Process Management- Interaction/Implementing SI's Requests((Siebel, Geneva, SAP, Sigma) ASP/JavaScript Programming- Continuous improvement

Instructor-Led Training for new company front end applications

Network Security Administration(Cisco, Network Monitoring) on BCP- Network Administration- DHCP/DNS- VPN

Network Administrator/Team Supervisor(Cisco, Network Monitoring)- Network Administration- DHCP/DNS- VPN

Executive Masters, Project Manager

Graduate, It