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Bruno Dias De Souza Email & Phone Number
System Support Analyst
at
Hermes Reply BR
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✓ Verified Jun 2026
3 data sources
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Current company
Role
System Support Analyst
Location
Belo Horizonte, Minas Gerais, Brazil
Company size
Who is Bruno Dias De Souza? Overview
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Quick answer
Bruno Dias De Souza is listed as System Support Analyst at Hermes Reply BR, a company with 58 employees, based in Belo Horizonte, Minas Gerais, Brazil. AeroLeads shows a matched LinkedIn profile for Bruno Dias De Souza.
Bruno Dias De Souza previously worked as System Support Analyst at Reply and Bilingual Support Analyst at Stefanini Brasil. Bruno Dias De Souza holds Degree In Internet Systems Development, Information Technology from Faculdade Promove De Minas Gerais.
Company email context
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Hermes Reply BR
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Profile bio
About Bruno Dias De Souza
Currently working as a System Support Analyst at Reply: administration and support of MES/Supply Chain systems.Knowledge and technical skills for troubleshooting SO's (Windows, Linux, MacOS), hardware, applications and servers - IIS, SQL, Network and Services. Strong propensity to results and problem solving based on ITIL 4 Foundation practices.Excellent communication and soft skills.Strong proneness to team working in order to enable value to customers in form of services.
Listed skills include Leadership, E Commerce, Social Media, Consulting, and 46 others.
Current workplace
Bruno Dias De Souza's current company
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Hermes Reply Br
6 roles
Bruno Dias De Souza work experience
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System Support Analyst
CurrentAdministration and Support of MES/Supply Chain systems.Incident, Problem, Service Request, Monitoring and Event Management;Application Management - Clustered Servers, Performance, Services and IIS;Log analysis and troubleshooting in order to provide workarounds and final solutions;Applications tests and fixes validation in PROD/UAT environments;Database.
Jan 2019 - Present
Bilingual Support Analyst
Internal systems support for around 700 Iveco/CNH dealers worldwide.Access Management - account security and users creation;Mail management - Microsoft Outlook;Knowledge Base creation;Incident and Service Request Management;Tickets follow-up with Devs Team.
Oct 2017 - Dec 2018
Technical Support Analyst
Second Level Technical Support at Tribunal de Justiça de Minas Gerais (TJMG) environment.Usage of ITSM system based on ITIL;Incidents, Problems and Services Requests Management;Installation and Maintenance of Windows systems;Maintenance and Hardware replacement;Installation, configuration and relocation of IT assets;User's environment configuration.
May 2015 - Sep 2017
Quality Analyst
Quality and Monitoring analysis at AppleCare Brazil contact center.Performance analysis of hard and soft kills of Technical Advisors;Monitoring of performance indicators (Customer Satisfaction, AHT, ACW);Weekly feedback provided in order to manage and developer Technical Advisors performance.
Dec 2014 - Mar 2015
Apple Support Advisor
Technical Support Analyst at AppleCare Brazil contact center.Remote technical support for Apple devices software: macOS, AirPort, TimeCapsule and AppleTV;Account Security of iCloud and iTunes Store services;Tickets follow-up with Apple Care 3rd level team - Carrollton/TX.
May 2013 - Nov 2014
1 education record
Bruno Dias De Souza education
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Faculdade Promove De Minas Gerais
FAQ
Frequently asked questions about Bruno Dias De Souza
Quick answers generated from the profile data available on this page.
What company does Bruno Dias De Souza work for?
Bruno Dias De Souza works for Hermes Reply BR.
What is Bruno Dias De Souza's role at Hermes Reply BR?
Bruno Dias De Souza is listed as System Support Analyst at Hermes Reply BR.
Where is Bruno Dias De Souza based?
Bruno Dias De Souza is based in Belo Horizonte, Minas Gerais, Brazil while working with Hermes Reply BR.
What companies has Bruno Dias De Souza worked for?
Bruno Dias De Souza has worked for Hermes Reply Br, Reply, Stefanini Brasil, Stefanini, and Infosys.
How can I contact Bruno Dias De Souza?
You can use AeroLeads to view verified contact signals for Bruno Dias De Souza at Hermes Reply BR, including work email, phone, and LinkedIn data when available.
What schools did Bruno Dias De Souza attend?
Bruno Dias De Souza holds Degree In Internet Systems Development, Information Technology from Faculdade Promove De Minas Gerais.
What skills is Bruno Dias De Souza known for?
Bruno Dias De Souza is listed with skills including Leadership, E Commerce, Social Media, Consulting, Strategic Partnerships, Web Marketing, B2B, and Online Marketing.
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