Bruno Gagnon Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Laval & Longueuil (Une Filiale De Mediagrif - Mdf.To)

Laval & Longueuil (Une Filiale De Mediagrif - Mdf.To)

Montreal, Canada Area

Longueuil, Quebec, Canada

Plays a leadership role in entrenching a “Managed services culture”, across the different line of business. His primary objective is to allow IT to improve visibility, breath, depth, quality and timeliness information required to accelerate business decisions and risk management.- Assessed, defined, standardized and rolled out key processes (major incidents, incident management, problem management, change management and release management) required to improve customer services, measure performance and cost of the services, identify gap and business opportunities.- Managed day-to-day IT operations for Mediagrif customers.- Participate in the sales presentation.

Montreal

Direct and has overall ownership of the AIMIA Global Operational Services including roadmap, governance, management and integration of the AIMIA divisions and suppliers. His main task was to ensure a global alignment and adoption of the IT operation processes across all IT employees of the 9 different line of business, including IT change management, major incident, problem management, release management, transition to operation...Through an ongoing evolution and development of the ITSM Tool (ServiceNow), he provided a clear vision and a common platform that integrates - A complete CMDB feeds through discovery tool, supplier data imports and rigorous process and controls. - An advance change management module supporting multiple CABs, complex single and multi-tenant topology automated impact analysis and supplier request for change (RFC) imports. - Improved customer dashboard (not available in ServiceNow)

Montreal, Canada Area

- Engineer, implement and manage IT Change Management process recognized as the reference across Aimia Global. - Integration of the Global CMDB and Configuration Management process with the ITSM practices and process in place (Change, Incident, Problem, Request, Service Catalogue, SDLC, Release Management, Service Measure, Compliance and Security)- Integration and management of outsource suppliers and partners- Establish transition to operation process and quality check list to certify the support of the technology deployed in steady state. - Support development and improvement of the ITSM practices and tool (ServiceNow)- Manage multidisciplinary teams responsible to execute those processes and other area in the infrastructure and SDLC like test environment management and technical project coordination. - Ensure adherence to compliance regulation

- Engineer and manage the Release management governance and process used to prioritize project delivery, manage conflict and lifecycle with the IT Leadership team.- Responsible of the technical planning and coordinating multiple projects deployment across their life-cycle: development, testing and implementation and steady state.- Coordinate multiple teams and suppliers to build the implementation plan and ensure that all risk and mitigation plan has been identified for all change being deployed to production

Responsible of the business relationship with 3 major clients (Club Med, EA Game and Pleasant Holidays), through the business and functional analysis I was responsible to provide guidance on Web best practice in the customer business domain. Also participate in the sizing, planning and management of the development teams.TECHNOLOGY: Java : J2EE, Struts 1.2, Spring, Hibernate, Jakarta-Commons, JSPEJB Servers: Websphere, Weblogic, Tomcat, Apache,MySQL, DB2Methodology: “Design Patterns” (J2EE Patterns, Design through Refactoring), UML

Mainframe, Java, Small talk, EJB, UML.