With over a decade of experience in various business roles, I am a seasoned and accomplished professional with a strong passion for driving growth through customer strategy and customer experience. My extensive expertise spans across diverse industries, including financial services, airlines, loyalty programs, e-commerce, and IT & Services. I hold an MBA and an MS in Digital Technology from Boston University, complemented by a BS in Finance from ITESM. I have consistently demonstrated my ability to lead and inspire teams across cultures, leveraging my exceptional multicultural management skills to drive innovation and deliver superior business outcomes. My leadership style is anchored in a deep commitment to excellence, with a focus on fostering a culture of collaboration, creativity, and continuous improvement. I am passionate about building and leading high-performing teams, driving change, and achieving organizational goals through a proactive and strategic approach.