Bruno Gonçalves Email and Phone Number

Director of Hotel Services /Hotel Operation-General supervision of hotel services and operations.-Coordination of Embarkation and logistic.-Assistant Hotel Director/ General Manager Guest Relations Director-Supervising the Receptionists.-Ensuring that all passenger requests, inquiries and concerns are responded to promptly.-Ensuring all passenger paperwork is in order.-Recordkeeping of lost and found items.-Improving service by training staff in proper… Show more Director of Hotel Services /Hotel Operation-General supervision of hotel services and operations.-Coordination of Embarkation and logistic.-Assistant Hotel Director/ General Manager Guest Relations Director-Supervising the Receptionists.-Ensuring that all passenger requests, inquiries and concerns are responded to promptly.-Ensuring all passenger paperwork is in order.-Recordkeeping of lost and found items.-Improving service by training staff in proper guest relation techniques and methods.Immigration Officer -Port Clearances-Preparing documentation required to ensure ship’s clearances in ports.-Liaising with ship’s agents in preparation of ship’s clearances.-Developing and maintaining good working relationships with local port authorities.Finance Director- Head Administrative-Managing the ship’s accounting and financial functions.-Providing accounting, financial, sales and revenue statements to the shore side office.-Maintain accurate passenger and crew manifests.-Preparing preliminary and final statements for passengers and crew, and collecting funds thereof.-Auditing and supplying cash floats for the Reception Desk.-Ordering cash, maintaining the contents of the safe and ensuring an adequate supply of cash is onboard.-Mailing or emailing reports and documents from ship to the Company-Coordinating the crew payroll, preparing cash advances for crew.-Coordinating crew sign offs and crew sign ons.-Assisting crew regarding the Payroll card system.-Coordinating passenger embarkation and debarkation procedures with shore side agents for ship’s clearance purposes.-Safekeeping passports of passengers and crew, seaman’s books, contracts. Show less

Hotel Purser Responsible for the entire finance onboard.-End of voyage reports , guest settlement , OBC.-Cash float audit and supervision of the International Guest Services receptionist during the cruise.-Shoreside referral.-Coordinate the onboard cash.-Shoreside expenses and payment.-Credit card control, settlement, registration.

Hotel Purser- Crew Payroll - Embarkation & Disembarkation procedures - Crew Formalities - Clearance & Immigration formalities- Crew Management - Crew General support - Contract supervision- Visa consultancy- Training and support

Hotel Purser- Clearance for the vessel - Immigration Procedures- check in / check out - Visa consultancy- Passport control - Health protocols clearance - Customs support inspection

Hotel Purser- Responsible for providing all the necessary information & support concerning disembarkation and embarkation / Visas/ Immigration procedures, plus:- End of contract process.- Embarkation process.- Accounting system.- MLC Working hours card.- Ship Money card support.- General crew support concerning life onboard and requests.- Special documentation requests for port immigration.

Hotel Purser* Event Manager *- Responsible for all the Events organized on board.- Main point of reference for wedding couples and groups.- Organization of cocktails.- Organization of special Group Charters on board.- Responsible for supporting the Hotel Services Director by doing Revenue reports, MLC for the hotel Department, general supervision during embarkation and disembarkation of guests in the ports of call.Responsible for organizing revenue meetings with… Show more Hotel Purser* Event Manager *- Responsible for all the Events organized on board.- Main point of reference for wedding couples and groups.- Organization of cocktails.- Organization of special Group Charters on board.- Responsible for supporting the Hotel Services Director by doing Revenue reports, MLC for the hotel Department, general supervision during embarkation and disembarkation of guests in the ports of call.Responsible for organizing revenue meetings with the various head of departments.-General supervision of hotel operations. Show less

Hotel Purser- Responsible for all the Events organized on board.- Main point of reference for wedding couples and groups.- Organization of cocktails- Organization of special Group Charters on board.- Public relations.

Entertainment Department.Hospitality- Responsible for the translation of the daily program on board.- Public Relations.- Responsible for carrying about the guests satisfactions and quires.- Host of English/ Portuguese/ Spanish/ Italian guests in different contracts.- Host of the program of excursions presentation, foreseen for the cruise itinerary.

Entertainment Department.- Responsible for carrying about the kids & Teenagers program of activities.- General coordination of entertainment activities - General coordination of facilities in order to provide the best experience for the families while on board.

Entertainment Department.- Kids & Teenagers Entertainer

Entertainment Department.- Animation & Hospitality

Guest Services Hospitality- Responsible for the guests satisfaction by carrying about all the requests and issues in order to provide an excellent experience on board.- Responsible for providing all the necessary information concerning the cruise/ locations/ activities/ meetings/ excursions.- Hospitality & Information desk-Public Relations.