Bruno Silva

Bruno Silva Email and Phone Number

Premier Support Engineer for Jira Product at Atlassian | e-Core @ e-Core
porto alegre, rio grande do sul, brazil
Bruno Silva's Location
São Paulo, São Paulo, Brazil, Brazil
Bruno Silva's Contact Details

Bruno Silva personal email

n/a
About Bruno Silva

- 17+ years of solid experience on deployment, management and support of applications for enterprise global customers on complex and critical environments with strong analytical and troubleshooting skills.- Bachelor degree in Computer Science and MBA degree in Business Management. Advanced English and basic Spanish skills.- Deep knowledge of several infrastructure components like network, storage, virtualization allowing faster and deeper environment understanding and allowing more comprehensive planning and solution proposal.- Excellent relationship and communication skills working with both technical and management teams. Experience performing technical, service scope and status report presentations.- Ability to perform communication interface and alignment between different company teams like engineering, consulting, sales management and higher levels.- Enthusiast, passionate and focused on learning new technologies driving digital transformation.

Bruno Silva's Current Company Details
e-Core

E-Core

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Premier Support Engineer for Jira Product at Atlassian | e-Core
porto alegre, rio grande do sul, brazil
Website:
e-core.com
Employees:
312
Bruno Silva Work Experience Details
  • E-Core
    Atlassian Premier Support Engineer For Jira
    E-Core Sep 2019 - Present
    São Paulo Area, Brazil
    View
  • Certsys Tecnologia Da Informação
    Data Protection And Cloud Specialist
    Certsys Tecnologia Da Informação Oct 2018 - Aug 2019
    São Paulo Area, Brazil
    Technical consultant for Cloud Solutions for IBM Cloud Private, Amazon AWSTechnical consultant for Hyper-converged solutions for Nutanix HCI and VMwareTechnical leader for Data Protection team
    View
  • Veritas Technologies Llc
    Principal Technical Account Manager - Product Specialist
    Veritas Technologies Llc Apr 2016 - Jul 2018
    São Paulo Area, Brazil
    New responsibilities as a Principal:Identification of new opportunities for sales teams.Meetings with sales teams for renewal checkpoints and pipeline accounts.Responsible for some international customers as backup specialist.Participation on POC setup and presentations with Sales System Engineering team.Product specialist for NetBackup and Appliances for Business Critical Customers.Main point of contact for critical customers to troubleshoot and solve technical… Show more New responsibilities as a Principal:Identification of new opportunities for sales teams.Meetings with sales teams for renewal checkpoints and pipeline accounts.Responsible for some international customers as backup specialist.Participation on POC setup and presentations with Sales System Engineering team.Product specialist for NetBackup and Appliances for Business Critical Customers.Main point of contact for critical customers to troubleshoot and solve technical issues.Work with software engineers and product managers to solve issues requiring source code changes.Provide recommendations for best product utilization and high performance.Creation and presentation of kickoff/onboard meetings for new critical customers.Customer advisor for new product features and new market technologies. Show less
    View
  • Veritas Technologies Llc
    Senior Technical Account Manager - Product Specialist
    Veritas Technologies Llc Oct 2015 - Mar 2016
    São Paulo Area, Brazil
    Product specialist for NetBackup and Appliances for Business Critical Customers.Main point of contact for critical customers to troubleshoot and solve technical issues.Work with software engineers and product managers to solve issues requiring source code changes.Provide recommendations for best product utilization and high performance.Creation and presentation of kickoff/onboard meetings for new critical customers.Customer advisor for new product features and new market… Show more Product specialist for NetBackup and Appliances for Business Critical Customers.Main point of contact for critical customers to troubleshoot and solve technical issues.Work with software engineers and product managers to solve issues requiring source code changes.Provide recommendations for best product utilization and high performance.Creation and presentation of kickoff/onboard meetings for new critical customers.Customer advisor for new product features and new market technologies. Show less
    View
  • Symantec
    Senior Technical Account Manager - Product Specialist
    Symantec Oct 2012 - Sep 2015
    São Paulo Area, Brazil
    Product specialist for NetBackup and Appliances for Business Critical Customers.Main point of contact for critical customers to troubleshoot and solve technical issues.Work with software engineers and product managers to solve issues requiring source code changes.Provide recommendations for best product utilization and high performance.Creation and presentation of kickoff/onboard meetings for new critical customers.Customer advisor for new product features and new market… Show more Product specialist for NetBackup and Appliances for Business Critical Customers.Main point of contact for critical customers to troubleshoot and solve technical issues.Work with software engineers and product managers to solve issues requiring source code changes.Provide recommendations for best product utilization and high performance.Creation and presentation of kickoff/onboard meetings for new critical customers.Customer advisor for new product features and new market technologies. Show less
    View
  • Symantec
    Senior Technical Support Engineer
    Symantec Apr 2010 - Oct 2012
    São Paulo Area, Brazil
    New responsibilities as a Senior:Train, coach and help new support employees.Create, update and review internal knowledge base technical documents.First level of support for NetBackup product.Provide support to customers to install, configure, upgrade and apply patches.Escalate cases to next level when necessary.Provide product guidelines and best practices for different situations.
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  • Symantec
    Technical Support Engineer
    Symantec Oct 2007 - Apr 2010
    Symantec Brazil
    First level of support for NetBackup product.Provide support to customers to install, configure, upgrade and apply patches.Escalate cases to next level when necessary.Provide product guidelines and best practices for different situations.
    View
  • Electronic Data Systems
    Production Planning Analyst
    Electronic Data Systems Jul 2006 - Mar 2007
    São Paulo Area, Brazil
    Responsible to promote internal developed and tested applications to production servers.
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  • Siemens Brazil
    Datacenter Operations
    Siemens Brazil Oct 2004 - Jun 2006
    São Paulo Area, Brazil
    Datacenter operations monitoring and supporting servers and applications availability.Responsible for backup and restores of server applications and user data.
    View
  • Grupo Intercompanny
    Support Analyst
    Grupo Intercompanny Oct 2003 - Sep 2004
    São Paulo Area, Brazil
    Responsible for operation and administration of production servers and support workstations
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  • Pc Service Tecnologia Ltda
    Support Analyst
    Pc Service Tecnologia Ltda Jun 2002 - Jul 2003
    São Paulo Area, Brazil
    Allocated on customer, was responsible for desktop/workstation support for company employees.
    View
  • Ete Horacio Augusto Da Silveira
    Information Technology Staff
    Ete Horacio Augusto Da Silveira Jan 2001 - Dec 2001
    São Paulo Area, Brazil

Bruno Silva Skills

Netbackup Solaris Virtualization Storage Dns Servers Vmware Vmware Esx Unix Tcp/ip Linux Microsoft Exchange Windows Server Storage Area Networks Technical Support Netapp Network Security High Availability Data Center Enterprise Software Operating Systems It Service Management Disaster Recovery Management It Management San Devops Cloud Computing Professional Services Pre Sales Solution Selling Network Attached Storage Troubleshooting Infrastructure Relational Databases Python Html5 Css Java Red Hat Linux Active Directory Oracle Database Hyper V Communication Customer Support Team Leadership English Portuguese Networking Cloud Applications Containerization Mysql Git Nutanix Amazon Web Services

Bruno Silva Education Details

Frequently Asked Questions about Bruno Silva

What company does Bruno Silva work for?

Bruno Silva works for E-Core

What is Bruno Silva's role at the current company?

Bruno Silva's current role is Premier Support Engineer for Jira Product at Atlassian | e-Core.

What is Bruno Silva's email address?

Bruno Silva's email address is br****@****.com.br

What schools did Bruno Silva attend?

Bruno Silva attended Fgv - Fundação Getulio Vargas, Uninove - Universidade Nove De Julho, Ete Horácio Augusto Da Silveira.

What skills is Bruno Silva known for?

Bruno Silva has skills like Netbackup, Solaris, Virtualization, Storage, Dns, Servers, Vmware, Vmware Esx, Unix, Tcp/ip, Linux, Microsoft Exchange.

Who are Bruno Silva's colleagues?

Bruno Silva's colleagues are Gustavo Sá Oliveira, Ana Clara Schuquel Borges, Leandro Teixeira Ferreira, Raphael Farias Carneiro, Elisha Wisdom, Weverton Gomes, Shariq Mushtaq.

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