Bruno Henrique Dente Email & Phone Number

County Galway, Ireland

Galway, County Galway, Ireland

Galway, County Galway, Ireland

• Working at the assembly line, performing all production assembly operations, and executing on-line and in-process visual inspection of products to ensure they meet specifications per work order and procedure.
• Performing all duties in compliance with company’s processes and procedures.
• Identifying areas of improvement and assisting the Team Leader and Technicians with product and/or machine change-overs.

Castelo Branco, Portugal

• Contacted potential and existing customers by phone to promote products and services, ensuring clear and professional communication to achieve expected sales targets.
• Provided detailed information on products and services, handling and resolving customers’ queries timely and effectively in a high-pressure environment.
• Contacted customers to follow up on initial interaction, negotiating and closing contract agreements effectively.
• Recorded customer, call, and order details into the computer system, ensuring high attention to detail and accuracy.
• Conducted customer and marketing surveys.
• Contract ended due to company closure.

São Paulo, Brazil

• Developed and implemented strategic sales planning for B2B customers, developing monthly and weekly reports for the senior management to support strategic business decisions.
• Handled customers, sales assistants, and company representatives’ queries in a timely and professional manner, resolving all issues efficiently or escalating when necessary.
• Provided top-level support to customers during onsite demonstrations of products in the company showroom.
• Performed account management and after-sales follow up with customers to ensure satisfaction and sales.
• Utilized excellent product and market knowledge developed during the previous experience to meet and exceed sales, quality, and productivity targets.
• Maintained order tracking and internal sales control.

São Paulo, Brazil

• Worked closely with the Commercial Manager and the sales team to provide strategic support and weekly reports on sales figures and strategies.
• Conducted market analysis to support strategic planning focused on results and the achievement of goals.
• Assisted with the development of sales actions, meeting quality and productivity standards.
• Provided excellent customer support, building and maintaining strong relationships with customers.
• Monitored incoming and outgoing containers, developing strong product and market knowledge.
• Promoted from Sales Administrator to Assistant Commercial Manager within a few months due to high quality and productivity, where responsibilities included the input of customer and sales data into the CRM system to.

São Paulo, Brazil

• Worked and contributed in various departments including reception, customer service, and data processing centre, ending up to supervising the entire unit, being responsible for people and operations logistics.
• Managed daily operations and strategic planning to ensure the achievement of quality and productivity goals, defining positioning, targets, and weekly metrics, analysing and delivering reports.
• Hired, led, and developed the team to ensure high performance following the company’s standards and targets.
• Managed operations including stock organisation and material purchasing.
• Coordinated and performed customer service, reception, and administrative duties, including greeting customers, providing customer support over the phone and resolving customers’ queries in a timely and efficient.
• Kept data up to date regarding customer information and stock to improve team’s productivity and performance.

Bachelor'S Degree, Marketing Technology

• Main content: Analysis of Market and Competition Trends, Calculation of Campaign Launch Costs, Development and Definition of Marketing.

Associate'S Degree, Copywriter