• Working at the assembly line, performing all production assembly operations, and executing on-line and in-process visual inspection of products to ensure they meet specifications per work order and procedure instructions.• Performing all duties in compliance with company’s processes and procedures.• Identifying areas of improvement and assisting the Team Leader and Technicians with product and/or machine change-overs.

• Contacted potential and existing customers by phone to promote products and services, ensuring clear and professional communication to achieve expected sales targets. • Provided detailed information on products and services, handling and resolving customers’ queries timely and effectively in a high-pressure environment.• Contacted customers to follow up on initial interaction, negotiating and closing contract agreements effectively.• Recorded customer, call, and order details into the computer system, ensuring high attention to detail and accuracy. • Conducted customer and marketing surveys.• Contract ended due to company closure.

• Developed and implemented strategic sales planning for B2B customers, developing monthly and weekly reports for the senior management to support strategic business decisions.• Handled customers, sales assistants, and company representatives’ queries in a timely and professional manner, resolving all issues efficiently or escalating when necessary. • Provided top-level support to customers during onsite demonstrations of products in the company showroom.• Performed account management and after-sales follow up with customers to ensure satisfaction and sales.• Utilized excellent product and market knowledge developed during the previous experience to meet and exceed sales, quality, and productivity targets.• Maintained order tracking and internal sales control.• Assisted customer and team with administration including product selection, financing, and credit approval. • Worked cross-functionally and maintained regular interaction with key business partners within the company to ensure the best service to clients. • Demonstrated excellent communication, negotiation, and relationship building with clients, company representatives, and other stakeholders, making decisions based on departments’ guidelines and policies.

• Worked closely with the Commercial Manager and the sales team to provide strategic support and weekly reports on sales figures and strategies. • Conducted market analysis to support strategic planning focused on results and the achievement of goals.• Assisted with the development of sales actions, meeting quality and productivity standards.• Provided excellent customer support, building and maintaining strong relationships with customers. • Monitored incoming and outgoing containers, developing strong product and market knowledge. • Promoted from Sales Administrator to Assistant Commercial Manager within a few months due to high quality and productivity, where responsibilities included the input of customer and sales data into the CRM system to pass onto the sales department.

• Worked and contributed in various departments including reception, customer service, and data processing centre, ending up to supervising the entire unit, being responsible for people and operations logistics. • Managed daily operations and strategic planning to ensure the achievement of quality and productivity goals, defining positioning, targets, and weekly metrics, analysing and delivering reports.• Hired, led, and developed the team to ensure high performance following the company’s standards and targets. • Managed operations including stock organisation and material purchasing.• Coordinated and performed customer service, reception, and administrative duties, including greeting customers, providing customer support over the phone and resolving customers’ queries in a timely and efficient manner, and scheduling appointments.• Kept data up to date regarding customer information and stock to improve team’s productivity and performance.