Bruno Goncalves Jorge Email and Phone Number

I've had the privilege of serving as an Adjunct Professor at Dallas Baptist University, where I engage students in the dynamic realm of IT Strategy. It's a fulfilling role, shaping the education and future prospects of budding leaders in technology and management.Teaching Philosophy: My classroom philosophy revolves around active learning and critical thinking. I create an environment where students can deeply explore IT strategy concepts, fostering their curiosity and analytical skills.Real-World Relevance: Beyond theory, I bridge academic concepts with real-world applications, equipping students with practical insights into the challenges and opportunities of IT strategy.Mentorship: I'm deeply committed to guiding and mentoring students, helping them chart their career paths and achieve their academic and professional goals.Staying Current: To ensure my students receive the latest insights, I stay at the forefront of IT strategy through industry engagement and research.

Overseeing System Operations for servers, storage, Azure cloud infrastructure, Microsoft 365, Entra ID, Active Directory, VMware, IT security, Intune, and Freshservice, ensuring stability, security, and scalability.Goals as System Operations Director- Reduce Complexity: Streamline IT infrastructure by consolidating resources.- Address Legacy Software: Retire outdated software to reduce technical debt.- Modernize Environment: Implement cloud solutions and modern tools.- Enable Team Growth: Foster a culture of growth and development.- Manage CapEx and OpEx: Ensure efficient budget utilization.Main Projects and Key Achievements- Azure Cloud Adoption: Transitioned key on-premise content to Azure, focusing on landing zones, network topology, identity management, security, monitoring, and governance, while incorporating the five pillars of cost optimization, operational excellence, performance efficiency, reliability, and security.- Microsoft Security: Deployed Microsoft Defender solutions (including Defender for Endpoint, Identity, and Cloud App Security) to enhance security.- Azure Virtual Desktop: Implemented Azure Virtual Desktop for secure remote work, enhancing flexibility for staff and students.- ITSM Tool: Deployed Freshservice aligned with ITIL best practices to enhance service support.- Infrastructure Modernization: Consolidated IT resources, replacing outdated systems with PaaS and SaaS solutions, supporting a lean IT model.

During my time as an Infrastructure Specialist, I focused on leading automation initiatives using PowerShell, Azure Functions, Microsoft Forms, Power Automate, SharePoint, and Power BI to significantly improve operational efficiency. I also developed an in-house Application Mapping Tool to provide insights into applications, resources, databases, and ownership, which helped streamline lifecycle management. Additionally, I worked on various infrastructure projects to enhance stability and scalability, while providing support for servers, storage, networking, and virtualization infrastructure.

Managed client escalations, collaborating with onsite and remote teams across Abbott offices in the LATAM region. Provided technical guidance, leadership, and mentoring to the team. Reported directly to Abbott and Wipro's senior management.Conducted regular service reviews, managed tickets, analyzed customer satisfaction (CSAT), and highlighted project status, including successes, challenges, required improvements, and new initiatives.

EUC Lead responsible for overseeing End User Computing (EUC) operations, ensuring high-quality support for hardware, software, and IT services across the organization. Led a team that provided technical support and solutions to enhance user productivity and satisfaction. Managed escalations, prioritized incident resolution, and ensured compliance with service level agreements (SLAs). Collaborated with cross-functional teams to implement new technologies, including software rollouts and hardware upgrades, and developed best practices for service delivery. Delivered regular performance reports and provided strategic insights to improve user experience.

Responsible for Business as Usual (BAU) infrastructure projects across the Latin America region, reporting directly to the client’s headquarters. Managed the hardware refresh life cycle for PCs, mobile devices, network equipment, and server appliances. Led the implementation of Office 365 and a Windows 10 upgrade.Oversaw support operations across multiple towers, including Global Service Desk (GSD), End User Computing (EUC), Shared Hosting Services (SHS), and Managed Network Services (MNS). Provided regular status reports and key performance indicators to C-level executives. Led a support team spanning 19 countries.

Successfully led the development and delivery of a comprehensive e-commerce system built from scratch in just nine months, utilizing internal resources, a consulting firm (Discover), and external contractors. Coordinated cross-functional teams to ensure seamless collaboration and efficient project execution. Delivered a Service-Oriented Architecture (SOA) integration, connecting Oracle ATG, Oracle EBS, and legacy systems to streamline operations. Managed the development of a proprietary e-reader and oversaw the conversion of digital books, significantly enhancing the digital product offering.

Manage strategic IT projects. Main projects: Corporation Tax adequacy,Publishing System (Censhare), Publicity’s Sales Forecast (SalesForce), Improvement ofERP (Oracle EBS), Security Systems Program (PCI), and Outsource Printing (Xerox).

Developed tailored IT solutions based on critical mission technologies, including servers, storage systems, SAN, virtualization, wireless switches, long-distance wireless, and antivirus software. Provided pre-sales technical support and conducted training for the sales team to enhance their understanding of complex solutions. Played a key role in designing proposals that addressed client needs and aligned with their business objectives.Worked with technologies and products from major brands, including:Microsoft: Windows Server, Hyper-V, and Active DirectoryHP: ProLiant Servers, 3PAR Storage, and Aruba NetworkingHitachi: Vantara Storage SolutionsVMware: vSphere and vCenterAruba: Wireless Switches and Access PointsAlvarion: Long-Distance Wireless SolutionsKaspersky: Endpoint Security and Antivirus Solutions

Team Coordinator and System Specialist. Principal activities: Coordinate a roll-out team, plan schedules, manage the team's travel budget. Define support processes to Service Desk and provide training. Provide technical support for Service Desk and End-Users. Member of application package team. Define strategies for software implementation in conjunction with the team based in Nestle's headquarter in Switzerland.

Principal activities: Migrate Nestlé’s users to a new operating system called SNOW 2. Migrate Applications, Active Directory, and SAP accounts.Provide presentations and training to end-users regarding the migration project.Designed point of contact to support other members from the team.