Bruno Bernardo Email & Phone Number

Since 2018 provide on-site support for Mühlbauer machines at INCM customer location in Portugal.Conduct routine maintenance checks and repairs as well as preventative maintenance to ensure optimal machine performance and minimize production downtime.Troubleshot and resolve technical issues in a timely manner.Maintain detailed records of work performed, parts used, and customer interactions to ensure accurate and timely billing and follow-up.Interact effectively with customers to assess their needs and provide solutions to technical problems, ensuring customer satisfaction and loyalty.Collaborate with team members and managers to identify opportunities for process improvement, training, and development.

Successfully managed the implementation of the glue application cell on multiple vehicle models, ensuring that all work was completed within the established timeline and budget.Supervised activities related to the installation of the glue application cell, including checking plans and schematics, and overseeing electrical installations and equipment assembly.Coordinated training sessions with German technicians, enabling Volkswagen employees to acquire the necessary skills and knowledge to operate and maintain the new equipment.Facilitated effective communication and collaboration between different departments and stakeholders, ensuring that all project objectives were met.My experience in managing the implementation project of the glue application cell has given me valuable skills in project management, team supervision, and technical knowledge in the automotive industry.

Conducted on-site installations, maintenance, repairs, technical support and training to customers around the world.Developed and implemented preventative maintenance plans to minimize downtime and extend the lifespan of equipment.Troubleshoot and repair complex machinery and equipment in the field.Provide technical support to customers via phone, email, or in person.Conduct training sessions for customers on equipment operation and maintenance.Collaborate with internal teams to improve equipment design and functionality.Conducted regular site visits to ensure the proper functioning of equipment.Collaborated with customers to develop customized solutions to meet their unique needs.Maintained accurate records of all work performed, including parts used and time spent.Ensure customer satisfaction and maintain positive relationships.Traveled extensively across the world and gained valuable international experience working in diverse cultures and environments.

My primary objective was to ensure customer retention and satisfaction by promoting positive relationships with clients.To achieve this objective, I relocated to Rio de Janeiro, where I provided direct technical assistance to clients and ensured that machines and equipment received regular predictive/preventive/corrective maintenance.Provided administrative support in managing parts inventory to ensure that there were no delays in maintenance activities.Through my excellent services and ability to build positive relationships with customers, I was able to promote customer retention and satisfaction, leading to the acquisition of additional equipments from our product line.

Maintenance Team Leader responsible for managing predictive and corrective maintenance, identifying potential problems before they occur, and taking steps to prevent breakdowns.Technical support, training, management, and analysis of maintenance programs, as well as inventory management.Managing preventive maintenance programs. This involves creating schedules for routine maintenance tasks, analyzing data to identify trends and potential issues, and taking steps to optimize maintenance processes to reduce downtime and increase productivity.Responsible for inventory management, ensuring that all necessary parts and equipment are available when needed. This involves tracking inventory levels, ordering new parts and supplies as needed, and ensuring that all equipment is properly stored and maintained.By effectively managing these tasks, I could ensure that the technical team operates efficiently, minimizes downtime, and delivers high-quality results.

Troubleshot and resolve technical issues on-site to minimize downtime and maintaining various machines and equipment used in the graphic industry in the state of São Paulo.Conducted routine maintenance and repairs of equipment and machinery at customer sites.Creating maintenance schedules, conducting routine inspections, and carrying out necessary spare parts replacements to prevent equipment breakdowns.Experienced in troubleshooting and diagnosing equipment faults, identifying the root cause of the problem, and implementing effective solutions.Developed and maintained positive relationships with customers to ensure satisfaction and loyalty.