Demóbile is a furniture factory located in Arapongas/PR, which ranks among the largest companies in its sector in Brazil and exports its products to more than 32 countries.Responsible for Full-Stack development and support for the Sapiens ERP of Senior Sistemas: - Provide system support, user management, permissions, and access control. - Development of rules, reports, Web Services, and custom screens in the ERP using the LSP (Senior Programming Language) and ZPL (Zebra Programming Language) languages. - Oracle Database queries for maintenance and report development. - Maintenance and development of web tools using technologies like Restful APIs, Git, GitHub, PHP, JavaScript, Bootstrap, HTML, and CSS. - Development of forms, web pages, and intelligent process automation (SPA) in the Bitrix24 tool. - Creation of BI applications in Qlik View and Qlik Sense. - Development of applications using C# and ZPL.Results: - Implementation of a Service Desk tool developed in Bitrix24 (SPA) for IT ticket management, applying ITIL methodologies. This tool allows the IT team to have better control over tickets and services provided, as well as enabling performance analysis. - Participated in designing the layout of a tool named MeuRH for the Human Resources department, working on the Front-end development. The tool focuses on assisting in managing employee attendance and payslips, while also enabling managers and coordinators to oversee their teams. - Developed various tools that facilitate the company's workflow, such as travel control tools, customer prospecting management, ticket tracking, product pickup scheduling control, and currency quotation automation, among others.

TATA Consultancy Services Limited is an Indian multinational information technology services and consulting company with its headquarters in Mumbai, Maharashtra. It is a part of the Tata Group and operates in 150 locations across 46 countries.Responsible for providing support to Brazil and Portugal in the PepsiCo Service Desk project: - Provide support in SAP and TOTVS ERPs, such as access release and assistance in executing business processes and equipment configuration. - Maintenance of tickets from PepsiCo and Mabel employees in ServiceNow. - Analyze tickets, detail needs, filter, and report to higher teams if necessary. - Daily fulfillment of requirements and KPIs following ITIL standards.Results: - Developed a Dashboard in ServiceNow to track daily tickets and Service Desk team KPIs, assisting project management in reporting metrics to PepsiCo. - Gained significant knowledge and practice in English, working as part of a team with diverse cultures, especially the Indian culture.

Romera is a Furniture and Appliances retail chain, headquartered in Arapongas/PR, with more than 150 stores and a presence in seven states in Brazil.Responsible for store systems and infrastructure support: - Provide assistance in the maintenance and analysis of the company's ERP. - Customer (retailer) service. - Logging and tracking of requests in the Help Desk. - Configuration and maintenance of Linux and Windows servers (Active Directory). - Infrastructure and equipment management (Cisco) through Zabbix. - Development of tools and automation in Shell Script.Results: - Developed Shell Script tools to automate server maintenance processes, saving time for the entire technology team. - Participated in the Help Desk implementation process, gaining clarity and knowledge of processes and best practices in IT service management.