- Automation of operational tasks;- Creation of .deb packages using jenkins pipeline, docker and shell script;- Configuration management with Ansible, Ansible Awx;- Third level technical support via email using GLPI;- Deployment of servers in new customers, with high availability (servers, Voip devices);- Deployments of cloud servers (AWS, Digital Ocean);- Troubleshooting related to IP Telephony (SIP, RTP, RTCP, ISDN, R2);- Troubleshooting related to the network;- Troubleshooting related to Linux Servers;- Monitoring and observability of servers (Sensu Go, Monit, Prometheus, Grafana, Loki, Mimir, Kibana);- Management and backup routines;- Aws management;- Aws infrastructure management with Terraform;- Incident management process;- Changes management process;- Security monitoring and intrusion detection system with Wazuh- Identity provider with JumpCloud

- Provided 2nd/3rd tier technical support, by email, phone and ERP for Evolux client's;- Server deployment on new clients (Servers, Voip devices e etc);- Cloud servers deployments;- Troubleshooting of IP Telephony–related problems (SIP, RTP, RTCP, ISDN, R2 e etc);- Troubleshooting of network related problems (DHCP, Nginx, Backups, DNS, Routes, Vlan, TCP/IP and so on);- Troubleshooting of problems related to Linux Servers; - Monitoring and maintenance of servers (Sensu, New Relic, Opsgenie); - Automation of small tasks using shell script, Python , Fabric and Ansible;- Training of new teamworkers;

- Local network management, as well as computational resources related directly or indirectly. - Elaboration and implementation of network projects. Administration of servers and services (Windows Server Active Directory, Mysql, Samba, Proxy, DNS, HTTP, Squid, NFS, SARG, Redmine, OCS inventory, GLPI, Cacti and etc). - Responsible for the company's data security, as well as implementation of the security policy.

- Support to the users of the company;- Preventive and corrective maintenance of hardware and software;- Creation, maintenance and updating of technical procedures; - Installation and maintenance of helpdesk system;- Assignment of tasks to support department employees, responsible for the technological park of the building;- Elaboration and execution of projects, meeting the needs and improving the physical and logical infrastructure.

Presencial technical support to various companies (maintenance of systems, hardware, installation of network assets)