Bruno Paiva Email & Phone Number

Braga, Pt

Rio De Janeiro, Brazil

Project "One Vision"Program leader for the full stack OSS implementation for a Brazilian FiberCo startup.Responsible for selling and delivering the OSS project. The delivery consists of Open Labs, Salesforce, and custom OSS modules:1) Inventory – Netwin2) Activation and order management – ​​Fullfilment One3) Service orchestration – SIGO OT4) Trouble Ticket – SIGO TTK5) Alarm management – ​​Alarm Manager6) Network performance – Altaia7) Network discovery and reconciliation - Custom Java solution8) API Manager9) Workforce Management – ​​Salesforce FSL

Uberlândia, Minas Gerais, Brazil

Project "A1 Field"Acting as Senior Project Manager to a Digital Transformation of the broadband's service Command Center.Telecommunications industry in one of the biggest carriers from Brazil.We have delivered five platforms:1) ADCC multi channel platform to WFM appointment booking, customer survey and service certification2) FAR platform to robotics/RPA automation of trouble ticket screening3) Field Engineer APP to back office support digitalization4) Client self service troubleshooting APP5) Field upselling APPAll of them in agile methodology with open source architecture (Node JS, React, Kotlin, Mongo DB and Rabbit MQ).

Rio De Janeiro, Brazil

Project "Live - Phase 1, 2, 3 and 4"Acting as Senior Project Manager to a Digital Transformation of the broadband's service Command Center.Telecommunications industry in one of the biggest carriers from Brazil.We have delivered three platforms:1) ADCC multi channel platform to WFM appointment booking, customer survey and service certification2) RTR and FAR platforms to robotics/RPA automation of trouble ticket screening3) Field Engineer APP to back office support digitalizationAll of them in agile methodology with open source architecture (Node JS, React, Kotlin, Mongo DB and Rabbit MQ).

Sao Paulo, Brazil

Project "Alto Padrão (High Standard)"Acting as Senior Project Manager to a Field Operation Transformation.Resources industry in a big gas company from Brazil.We have delivered the multi channel ADCC platform to WFM appointment booking in agile methodology with open source architecture (Node JS, React, Mongo DB, Rabbit MQ and Pentaho).

Rio De Janeiro Area, Brazil

Project "WFM - Phase 2"Acting as Senior Project Manager to a huge WFM Transformation Program.Telecommunications industry in the biggest telecom carrier from Latin America.We have delivered 8 projects in parallel, 4 of them in waterfall with packaged systems (ClickSoftware) and 4 of them in agile methodology with open source architecture (Node JS, Ionic, Mongo DB, Rabbit MQ and Pentaho).1 - WFM Phase 2 - Fibra Alone / FTTH: delivery of FTTH service in ClickSoftware (from May 2017 to July 2018)2 - WFM Phase 2 - Agendamento Oi Total: delivery of a new Appointment Booking system (MUA) to manage single appointments for all products/services including Wireline, DSL, DTH and FTTH (from December 2017 to September 2018)3 - WFM Phase 2 - Rede de Acesso / Access Network: delivery of access network services in ClickSoftware (since June 2017)4 - WFM Phase 2 - Dados / Corporate Products: cancelled project of corporate services in ClickSoftware after solution design was delivered (from July 2017 to February 2018)5 - WFM Phase 2 - Planta Interna / Internal Network: cancelled project of internal network services in ClickSoftware after solution design was delivered (from September 2017 to February 2018)6 - New Operations Portal (PGOi): delivery of a new Portal for Operations to extend ClickSoftware features in agile methodology and with open source architecture (Node JS and Mongo DB)7 - New MEM and New MEM Phase 2: delivery of a new communication center for Oi in open source architecture (Node JS, Mongo DB, Rabbit MQ and Pentaho), capable of communication with SMS, email, IVR, Whatsapp, Telegram and Push Notification (since January 2018)8 - WFM Phase 2 - Operation Mobile App: delivery of a new App for the workforce management engineers to substitute ClickMobile with open source architecture (Node JS, Ionic, Couch DB and Mongo DB) (I've participated in the first deliveries of the project, from Jun 2017 to April 2018)

Rio De Janeiro Area, Brazil

Project "Robustez (Robustness)"Telecommunications industry in the biggest telecom carrier from Latin America.Responsible for ClickSoftware WFM stabilization and robustness team. Delivered 80% of reduction in HW usage and 2 years of stable production environment.This project methodology was agile with 4 week sprints. To better monitor the environment, we have implemented Splunk with several alerts, dashboards and big data analysis to find improvements.

Rio De Janeiro Area, Brazil

Project "Gestão Cross (Cross Management)"Telecommunications industry in the biggest telecom carrier from Latin America.The project supports and evolve ClickSoftware, OSB (Oracle Service Bus) and Vignette Web Portals on production environment.Manager of ClickSoftware production support team.

Rio De Janeiro Area, Brazil

Project "WFM - Phase 1"Telecommunications industry in the biggest telecom carrier from Latin America.The project implements the ClickSoftware suite for Workforce Management.Technical architecture's team manager, responsible for ClickSoftware architecture's deliverables.

Uberlândia, Brazil

Project "i.você"Working on telecommunications industry in one of the biggest telecom carrier from Brazil.The project implements the Metasolv suite, using Oracle OSM (Workflow - also called OMS and Metasolv P6).OSS system test's manager and bug-fixing team leader, quality assurance of supplier OSS's deliverables, functional and architecture support to client in requirements analysis for a telecom carrier from Brazil (CTBC / Algar Telecom).

São Paulo And Rio De Janeiro, Brazil

Project "Ready for Billing"Telecommunications industry in the biggest telecom carrier from Latin America.The project implements new demands on Conceptwave (CW) Order Care, also called Telcordia Expediter and Oracle OMS, also called Oracle OSM.Lead Accenture's ConceptWave Order Care nearshore development team in São Paulo and onshore team at Rio de Janeiro during 2011.

São Paulo, Brazil And Ankara, Turkey

Project "Program One"Working on telecommunications industry in one of the biggest telecom carrier from Turkey.The project implements the Conceptwave (CW) Order Care, also called Telcordia Expediter using add-ins such as Catalog Management and Order Negotiation.Lead Accenture's ConceptWave Order Care offshore development team in São Paulo and onshore team at Ankara during 2011.

Lisbon, Portugal

Project "NSOM"Working on telecommunications industry in the biggest telecom carrier from Portugal.The project implements the Conceptwave (CW) Order Care, also called Telcordia Expediter using add-ins such as Catalog Management.Lead Accenture's ConceptWave Order Care development team in Portugal during 2010.

Rio De Janeiro, Brazil

Project "WLL"Telecommunications industry in the biggest telecom carrier from Latin America.The project was a implementation of Siebel 8.1 where I worked in the Architecture team developing the technical architecture specification.

Rio De Janeiro, Brazil

Project "Novo STI (New STI)"Telecommunications industry in the biggest telecom carrier from Latin America.The project was a implementation of BEA Aqualogic BPM to internal demands of the client where I had a hands-on experience.

Rio De Janeiro, Brazil

Project "Integra - Phase 1 and 2"Working on telecommunications industry in the biggest telecom carrier from Latin America.The project was one of the first projects to implement the Conceptwave Order Care, also called Telcordia Expediter in the world. Besides this challenge, there was another one, a volume of thousands of service orders per day. This was a great experience when supporting production environment.During the three years of hands-on experience in this project, I became an expert in Conceptwave Order Care and very experienced in Order Management (OM).

Master Of Business Administration (M.B.A.), Project Management, 9.0

MBA in Project Management

Bachelor’S Degree, Computer Science

Five years of participations (2004, 2005, 2006, 2007 and 2008) on "Desafio Sebrae" (an administration competition for graduation.

English Diploma, English Language

Complete graduation Conversation, Advanced, Intermediate and Basic levels completed

High School, General

High School and Elementary School UIGM - Unidade Integrada Garriga de Menezes (Garriga)