PayMee is a leading Brazilian fintech, recognized as one of the largest providers of Pix in the country. We offer a secure online payment method with real-time transaction confirmation, facilitating e-commerce sales for consumers who prefer to pay using Pix, Pix in Installments, internet banking from their respective banks or with cash. With our extensive support for Pix, the instant payment system launched by the Central Bank of Brazil, we enable even faster and more efficient transactions, setting the standard for digital payments in Brazil.

As the Director of Operations (COO) of SafetyPay, I was responsible for overseeing the company's daily operations and ensuring the efficient execution of its strategic goals. My role involved:Operational Leadership: Directing and coordinating all operational activities across the organization to ensure seamless performance and high-quality service delivery.Process Optimization: Identifying and addressing operational inefficiencies, implementing process improvements, and leveraging technology to enhance productivity and reduce costs.Team Management: Leading and mentoring a diverse team of professionals, fostering a culture of accountability, continuous improvement, and high performance.Customer Experience: Enhancing the customer experience by ensuring the reliability and security of payment processing services, addressing customer concerns, and maintaining high satisfaction levels.Partnerships and Collaboration: Building and maintaining strong relationships with banks, financial institutions, and other key partners to expand the company's reach and capabilities.Innovation and Growth: Driving innovation in payment solutions and services, staying ahead of industry trends, and identifying new market opportunities to sustain long-term growth.By effectively managing these responsibilities, I contributed to SafetyPay's operational success and its reputation as a reliable and innovative payment solutions provider.

VFS Global has been awarded one contract by the Citizenship and Immigration Canada to assist Canadian embassies and consulates worldwide in providing e-government solutions to improve visa processing and issuance services to the general public.Main Achievementso Led BPO operations in 16 countries of Latin America.o Enhanced profitability and developed plans for cost reduction. Increased Net Profit by 17%.o Grew the customer base in Brazil by 25%.o Multiple Federal Accounts (govt.) acquisition and management.

I was responsible for the startup of VFS Global in Brazil. I have managed BPO operations to Canada Citizenship and Immigration, Consulate General of Ireland and Consulate General Of The Federal Republic of Nigeria. I was the first point of contact for all issues/changes required by these diplomatic missions.Main Achievementso Led BPO service pre-launch, launch and post-launch for 4 Service Centres in Brazil.o Managed US$ 7 MM budget with accoutablity for P&L.o Generated additional revenue boosting VAS sales by 60%

Reporting to Computer Sciences Corporation headquarters in the US, I have been working with big customers related to Civil Group, public affairs. This includes projects and operations management for USA government (Department of State) and Canadian Government (Citizenship and Immigration Canada) in Brazil.Main Achievementso Led BPO service pre-launch, launch and post-launch for 4 Service Centres in Brazil, 1 for United States DoS and 3 for Canada Citizenship and Immigration Dept.o Built and maintaned effective relationship with consular level representatives.o Conducted resource planning and budgeting; tracked costs to ensure adherence to budgetary limitations.

Service sales and service delivery management for two key accounts in Brazil and Chile (Embratel and Nextel). Hand-picked by Service Regional Director to increase profitability, improve eroding market share, and repair strained customer relationshipsMain Achievementso Increased service sales from US$ 0 to US$1 MM per year, exceding sales targets by 200%o Participated actively in the homologation of new products, increasing the offer of new services

Huawei has been awarded one contract by Embratel in order to SWAP the Telebras network in the north region of Brazil and I was appointed as project manager in charge of this area. After the conclusion of this project I've appointed to a larger 3G project in Uberlandia Region, in order to turnover a problematic delivery and make the customer satisfied again. Main Achievementso Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.o Mitigated risk factors through careful analysis of financial and statistical data.o Anticipated and managed change effectively in rapidly evolving regional business environments.