- Onboarding & Training: Develop and execute a comprehensive onboarding process tailored toeach client's specific needs, facilitating a smooth transition and rapid adoption of the platform.Conduct personalized training sessions through webinars, live chats, and one-on-one calls toeducate clients about our software's functionalities, advantages, and best practices.- Technical Support: Serve as a primary point of contact for any technical queries or issues clientsmay encounter, offering timely and effective resolutions. Coordinate with technical teams todiagnose and solve complex problems, ensuring minimal disruption to client operations.- Client Advocacy: Act as a bridge between clients and our product development team, translatingclient feedback into actionable insights to drive product improvements and innovations.- Monitoring & Support: Keep a close eye on clients' progress and adoption rates, stepping in withadditional support, troubleshooting, or guidance as necessary to guarantee successful platformintegration.- Documentation & Feedback: Maintain comprehensive records of client interactions, feedback, andprogress, leveraging this data to continually refine our onboarding and support strategies, therebyenhancing overall client satisfaction.

• Automation Assistance: Collaborate in assisting with automation scripts to streamline tasks and enhance system efficiency.• Database and Data Processing: Work with databases, conducting necessary inquiries and performing basic data processing tasks as required.• Technical Documentation: Create and maintain technical documentation to aid endusers and team members in understanding system processes and procedures.• System Change Communication: Provide information and updates to end-users regarding changes in the system, ensuring they are informed and prepared.• End-User Issue Resolution: Record and address problems reported by end-users, effectively resolving simpler issues.• Escalation: Properly escalate unresolved or complex issues to more senior team members for further investigation and resolution.

Responsible for implementing integrations between ERP, CRM systems, and chatbotsBuilding and documenting API wrappersImplementing cloud servers for applications (Hetzner and Render)Leading the implementation of the SaasPro Chatbot through onboarding meetings, collaboration with the sales team, and recording demonstrationsGeneral technical documentationImplementing new technologies within the companyCollaborating with the product team to develop AI technologies for SaaSMain languages: Python, JavaScript, Shell scriptingMain frameworks/libraries: FastAPI, Flask, Django, ReactMain technologies: Postman, Swagger, AWS Lambda, Hetzner, Linux

- Provision of technical support to customers through chat and call, providing guidance on the use of our tools and efficiently solving technical issues;- Assistance to customers in the implementation of the Constant Contact tool, adapting it to their specific needs and ensuring the best possible experience;- Guidance on Compliance issues in sending and receiving emails, ensuring that best practices are followed and that regulations are respected;- Integration of different tools via API, using code or tools like Zapier, Make and IntegraU;- Work collaboratively with different teams, such as the Product, Development and Customer Success teams, to ensure that customer needs are met.

- Management of SharpSpring Brazil's knowledge base using the Intercom platform;- Writing of support articles to make the platform more accessible;- Translation of the platform from English to Portuguese