Bruno Moreira Email & Phone Number

Boston - Ma - Usa And Bad Säckingen, Baden-Württemberg, Alemanha

Systems integration with ShiftConnector® and Industry it software.

São Paulo, Brasil

Providing project mandamentos, end user suppor, data center administration for several projects at Infosys clients:Apr 2022 to Oct 2022 - transition it manager for Temasek / S23 Capitals.Oct 2022 to now - App manager for Novartis

São Paulo, São Paulo, Brazil

As application manager I am responsible for the Non-SAP CBS (Corporate Business System) FnP (Finance and Procurement) applications of Novartis and Sandoz clients.- Financial/Tax Business Process in general but mostly focused in Brazilian processes versed in different ERP tools such as JDE, SAP FI, Sonda, Synchro and so on- Management of projects, enhancements, problems, changes, deployments, incidents and decommissioning of applications.- Managing IT projects according to the PMI @ Novartis or Scrum® methodology, according to the alignment of the Novartis Global IT definitions.- Responsible for end-to-end management of FnP demands (enhancements/projects) working together with the business area and stakeholders to propose the best solution for the company.- Establish and maintain the Road-Map of the main customer demands.- Monthly budget management: sector costs and expenses – CAPEX and OPEX.- Facilitating the definition of business requirements to allow the development of proposed solutions and cost estimation.- Create global relationships for the company through the understanding of regional, local and strategic business processes. Seeking to establish a strong relationship between IT and the business areas, playing a key role in defining IT planning, projects and strategy.- Report made entirely in English to the offshore team, with the teams in India and the USA, as well as the management of the international team, guiding the guidelines of the projects, enhancements and implementations.

São Paulo, Brazil

As an IT Manager at 23S Capital, I provided support for various IT processes during the handover phase as Temasek transitioned the it assets to the new 23S Capital.My responsibilities included managing end-user support, data center management, service desk, and field service support.One of my key priorities was to ensure that all operational systems and data were handled with the utmost security standards to protect Temasek's data and ensure that it remained with the old company.At the same time, we worked to ensure that the new data transitioned smoothly without any network, data, or operational disruptions.To achieve this, we implemented robust security protocols and monitored the network closely to prevent any disruptions or downtime.With our efforts, we successfully managed the transition from Temasek to 23S Capital, ensuring that all operations continued without any interruptions.Overall, I take great pride in my role as an IT Manager at 23S Capital and am committed to ensuring that our IT operations remain secure and efficient, supporting our business objectives and providing the best possible experience for our users.

São Paulo, Brazil

As an IT Manager at Temasek in São Paulo, Brazil, I was responsible for managing all the MPLS link contracts and leasing of devices. As a member of a worldwide team, my primary focus was on ensuring that Temasek's IT infrastructure was well-maintained and functioning efficiently. In addition to my other duties, I played a key role in managing the company's MPLS link contracts and device leasing, ensuring that they were all up to date and in compliance with the company's standards.Through close collaboration with my team members, I was able to ensure that all IT processes were functioning effectively and that Temasek's IT operations were well-supported.

São Paulo Area, Brazil

Led the local field service team with a focus on metrics and excellence in support.Provided technical field services support and managed automation operation scripts.Supported Windows platform, SCCM operation, active directory, managed the machine park, and intervened in the data center.Participated in the project of meeting rooms and video walls, providing support for various Cisco and BenQ equipment.Participated in the implementation of the prototype laboratory, supporting the use of Ultimaker 3D printers, Mimaki cutting tables, and various plotters.Enhanced knowledge and information about all available technological resources to provide humanized and didactic support, focused on the continued perfection of the holistic employee experience, from welcoming and rapid availability of technological resources to providing the necessary attention for employees to focus on their work, facilitating the use and understanding of technological resources.

São Paulo Area, Brazil

Service Desk Management:Managed tickets and problem resolution in the service desk environment for the entire infrastructure and ERP systems.Handled technical support requests for various technological resources at BNP Paribas Cardif, including meeting rooms, data centers, computers, notebooks, network equipment, and links.Technical Support:Provided technical assistance for hardware and software issues related to computers, notebooks, and other devices used at BNP Paribas Cardif.Offered support for networking equipment, ensuring smooth network operations.VIP Support:Provided specialized technical support for the executive team and foreign visitors.Ensured prompt and high-quality assistance to meet the needs of VIP users.

São Paulo Area, Brazil

Desk-side Technical Support:Provided desk-side technical support to users, ensuring smooth operation of computers, devices, and systems.Assisted with the provision of new machines and devices, including setting up and configuring hardware and software.Supported domain infrastructure, networking, and data center operations.Ensured the proper functioning and maintenance of critical IT infrastructure components.Comprehensive IT Support:Offered comprehensive IT support, ranging from office relocations to implementing IT routines aligned with the global standard of HSBC.Provided VIP support to international users, internal staff, executives, operations, trading, and management across all aspects of IT.Assisted with setting up new machines, handling profile changes, and providing access to internal systems.Supported the use of bank systems, video conferencing, and software provisioning through SCCM.Participated in projects related to the implementation of the Brazilian Payments System (SPB) and communications infrastructure with the Central Bank (BACEN) in collaboration with the HSBC infrastructure.Involved in global projects for updates to email systems, video conferencing, printing, and upgrades of firewalls and switches, following Evergreen IT Services practices to maintain updated environments.Acted as an interface with the HSBC team in Mexico, coordinating and provisioning necessary IT actions related to network infrastructure, telephony, servers, and user support for accessing and using technological resources and systems.Provided support to the Global Trade and Markets area, assisting with data market and financial software related to the department.Interacted directly with third-level support in Mexico, ensuring a highly available and error-free environment to support the client's business operations.Provided VIP support in English and Spanish, catering to the needs of international users in their preferred languages.

São Paulo Area, Brazil

-Provided internal user support, troubleshooting computer, network, and system issues to ensure a smooth working environment.-Redesigned the company's network and implemented a fully qualified domain, optimizing network processes and internal speed.-Managed the machine inventory, focusing on reducing maintenance and software costs.-Organized the fiscal department and ensured compliance with the Digital Fiscal Bookkeeping regulations.

Santana

Field service and fiscal support with totvs erp.

São Paulo Area, Brazil

-Internal support for the laptops and technologic items. -network administration and data center intervention- meeting rooms support- AD managing.

São Paulo Area, Brazil

Responsibilities:As a Senior IT Support Analyst at Itanhaemtech.com.br, operating as a self-employed professional, I had a wide range of responsibilities and focused on providing analysis and solutions to both individual and corporate clients. My key roles and contributions during this period included:Problem Analysis and Project Design: I concentrated on thoroughly analyzing and solving various technical issues for clients while also designing and proposing comprehensive computing projects. My proactive approach and commitment ensured the timely delivery of solutions and projects, always striving to offer the best cost-effective options to meet the immediate needs of clients.Transparent Work Philosophy: I implemented a philosophy of 100% transparency in my work, emphasizing open communication with clients and users. I made it a point to explain the processes and methodologies I employed, ensuring that clients were fully informed about the solutions and services provided.Client Prospecting: As part of my role, I actively sought and acquired new clients, expanding the client base for Itanhaemtech.com.br.Network Administration and Maintenance: I demonstrated expertise in the design, implementation, and administration of networks. Additionally, I efficiently managed the maintenance and operations of computing systems for clients.Throughout my time as a Senior IT Support Analyst at Itanhaemtech.com.br, I maintained a proactive and customer-centric approach, providing comprehensive and honest support to clients and users alike. My dedication to delivering timely solutions and transparent communication helped in building strong client relationships and contributed to the company's success in the São Paulo Area, Brazil.

Vila Mariana, São Paulo

Responsibilities:As an IT Support Analyst and later as a Network and Systems Analyst at Gênia Tecnologia, I held a diverse range of responsibilities, including:Troubleshooting and Network Administration: I focused on problem-solving, and I was involved in the design, implementation, and administration of the company's network. I also handled the maintenance and management of the computer infrastructure.1st Level Support: I provided 1st level support to software developers at Redecard S/A (SAD). My role involved receiving and resolving calls related to various environments, such as Windows, Unix, Aix/Mainframe in Cobol, C++, JAVA, .NET. I addressed issues concerning infrastructure and telecommunications, effectively centralizing communication and leading to integrated problem solutions following ITIL standards.SIAS Platform Development: Additionally, I actively participated in the development of the communication platform for the Deaf (SIAS) and offered support to clients using this platform.Vydeo Teleconferencing Platform: I played a key role in the development of the Vydeo teleconferencing platform, contributing to the implementation of solution servers and facilitating the partnership with Vydeo as the solution's distributors in Brazil.Internal Network Restructuring: I spearheaded the restructure of the company's internal network, introducing load balancing and redundant links. Furthermore, I upgraded the network platforms to Windows 2012 and provided internal support to domain users.During my tenure at Gênia Tecnologia, I successfully fulfilled the responsibilities of both an IT Support Analyst and a Network and Systems Analyst, contributing significantly to the efficient functioning of the company's IT infrastructure and providing top-notch support to various platforms and solutions.

São Paulo Area, Brazil

-Provided 1st level support for software developers at Redecard S/A (SAD) through Genia Tecnologia, a sister company of Omniatec.-Handled and resolved support tickets related to Windows, Unix, Aix/Mainframe in Cobol, C++, JAVA, .NET environments, as well as infrastructure and telecommunications issues, aiming for integrated problem-solving and adhering to ITIL standards.-Managed and maintained a Windows network with 30 workstations, ensuring 24/7 connection links support with a 99% SLA for credit card software development environments for banks such as Unibanco, Bradesco, and Itaú, following ITIL standards.-Provided internal technical support and restructured the internal network to implement internet control solutions using Linux and maintained the VPN network.

São Paulo, São Paulo, Brazil

-Returned to the company to reorganize the IT department and implement management strategies for a 50% network expansion.-Structured the technical support area for high availability (24*7) environments, participating in the inauguration and architecture of a new company unit, adding 100 telemarketing workstations to the headquarters.-Designed and installed a new network infrastructure, delivering an error-minimized environment for domain users to carry out the company's business.

São Paulo, São Paulo, Brazil

-Provided technical support and managed outsourced Data Processing Center (CPD) services for small and medium-sized companies.-Assembled, maintained, and administered Windows-based networks.-Conducted assembly and maintenance of microcomputers.-Optimized technical support for radio internet services provided by VCN Corporate Internet.-Possessed extensive experience with 802.11b wireless technology.

São Paulo, São Paulo, Brazil

-Provided internal support to company employees, resolving issues over the phone.-Supported Windows 95/98/NT 4.0 and 2000; Office 97 and 2000; Telecommunications software, Mailing, and Avaya Call Center Automatic Dialing.-Managed technical support tickets, prioritizing and administering calls for the field support team to optimize service.-Prepared quality indicator reports in accordance with ISO 9001:2000 standards.

São Paulo, São Paulo, Brazil

-Provided internal support to company employees.-Maintained the company's computers and network, working with Windows 2000.-Provided support for the integrated Billing system produced by FKN Informática.-Participated in the implementation project for internet access, gaining experience with proxy servers, D.N.S., and IP protocol.

São Paulo, Brazil

-Provide first-level technical support in Portuguese and English for the full range of antivirus products for both individual and corporate customers.-Work with operating environments such as Windows 9x, NT, 2000, and ME; Unix; Linux, and MacOS.-Lead the morning technical support team and develop procedures to streamline customer service, reducing waiting times in the queue and increasing SLA compliance for problem resolution.*oh boy millenium bug at nai supporting macaffe was fun!*

São Paulo, São Paulo, Brazil

-Responsible for maintaining the company's IT area by providing technical support to other employees, assembling, configuring, and maintaining microcomputers.-Maintenance and administration of servers and networks based on Novell 4.x and Windows 9x.-Technical support and maintenance of the CRM database developed in-house using DataFlex.-Management of computer supplies and Data Processing Center (CPD) purchases.

São Paulo, São Paulo, Brazil

Responsibilities:-Provided support for RMA (Return Merchandise Authorization) and product warranties for various IT items.-Offered support services for networks based on Windows 9.x, NT, and Novell 4.X.

São Paulo, São Paulo, Brazil

-Responsible for customer support in-store and on-site at small and medium-sized companies.-Provided maintenance services for computers and setup and maintenance of networks based on Windows 9.x, NT, and Novell 4.X.-Developed commercial software based on Clipper.

Mcsa Windows Server, Network And System Administration/Administrator

We learn how to deploy, configure and support a whole environment of windows 2003 server, from the clients to forests of domain.

Education record

Curso de programação em Cobol, CICS, DB2 e JCL.

Bachelor'S Degree, Data Processing

We learn a lot of programming in a object oriented base, network and logical thinking.