Bruno Moreira Roque Email & Phone Number

São Paulo, Brasil

• Guide and support professionals in their trajectories and professional development.
• Advise and guide professionals from different areas and levels of experience in setting their career goals.
• Conduct one-on-one mentoring sessions to discuss professional challenges and identify opportunities for growth.
• Develop customized action plans to enhance skills and get better job opportunities.
• Provide constructive and motivational feedback to overcome obstacles and maximize the potential of professionals.
• Promote the building of a strong professional networks and seek relevant networking opportunities for professional growth.

São Paulo, Brasil

• Worked on digital transformation projects in the banking and insurance segments.
• Responsible for multidisciplinary software and infrastructure development teams.
• Employed cloud or on-premises technologies.
• Developed estimates and proposals.
• Advised and consulted on projects.
• Executive management of projects.

São Paulo E Região, Brasil

• Responsible for the maintenance, support and architecture operations in Brazil.
• Managed War Rooms for system stabilization.
• Monitored service levels and action plans for continuous improvement.
• Managed calls related to the functionalities implemented in the portals and the platform.
• Managed the corrective and evolutionary demands with VILT's onsite team or software factory.
• Managed the Cloud (AWS, GCloud and Azure) and on-premises architecture and infrastructure.

São Paulo

• Developed technical proposals on 4 support fronts to meet NET's outsourcing RFP.
• Created a service structure capable of supporting the current portability, Now, synchronism, BI and Managed Services lines with improved quality.
• Managed more than 5 thousand calls and more than 3300 hours of work on these lines.

São Paulo Area, Brazil

• Analyzed the impact of new projects on the architecture of deployed systems and environments.
• Supported production teams in monitoring and problem solving.
• Managed War Rooms for system stabilization.
• Generated incident and problem resolution indicators.
• Provided support to user areas in the systems to ensure on-time deliveries.
• Managed supplier deliveries, including the correction of problems and developments in systems.

São Paulo Area, Brazil

• Led an operation with 7 analysts to ensure the stability of the Smart Network environment.
• Led task forces to improve existing products, mapping flows, and suggesting procedural or systemic improvements.
• Managed infrastructure demands, including the analysis, targeting and resolution of systemic incidents and requests.
• Assisted in functional incidents related to physical and electronic recharging, ticket handling, and the charging of voice and SVA services.
• Monitored critical processes and proposed solutions to anticipate needs.
• Monitored service levels and action plans for continuous improvement.

• Managed a team with 12 analysts in 2 IT operations at Claro.
• Ensured the execution of the processes and managed the SLAs established by ANATEL for numerical portability and Value Added Services (VAS).
• Managed demands, analyzed and guided the solutions of systemic incidents.
• Monitored critical processes and proposed solutions to anticipate needs.
• Monitored service levels and action plans to correct gaps.
• Managed incidents and problems impacting services.

• Requirements gathering, business modeling and demand control for the software factory in the number portability project.
• Managed the activities of the specialist consultants in number portability.
• Supported the functional team in the customization of the functional specifications of the portability platform.
• Project executed simultaneously in fixed and mobile operators of the country, allowing phone number portability.
• Estimated budget of 5,600,000.00 reais for the Oi and Embratel projects.
• Team composed of 15 functional analysts, 4 Spanish specialists, 15 systems analysts and 30 developers.

• Planned and defined the scope of the project for the replacement of two address control systems and equipment at NET Serviços.
• Team composed of 5 business analysts, 5 systems analysts, 2 integration analysts, 2 migration analysts, 1 architect and 10 developers.
• Main technologies used: Java/J2ee, Weblogic and Oracle.
• Planned and led the design phase of the CoBilling project between NET Serviços and Embratel (NetFone).
• Project team with up to 120 resources, including developers, test analysts, systems analysts/architects, business process analysts, and front-line leaders.

• Led the systems analyst team during the analysis & design phase of the provider management project for Sul América Saúde.
• Reconstructed the provider registry in Java/J2EE in the presentation layer and with COBOL/CICS and DB2 7 in the business layer.
• Main technologies used: Java/J2EE, Websphere, Oracle, DB2 and COBOL/CICS.
• Led the analysis phase of the special materials request project for Sul América Saúde's mainframe.
• Controlled requirements, developer activities, costs, scope and resources.
• Project objective: control reimbursement requests made by providers for materials used in medical procedures.

São Paulo Area, Brazil

• Analyzed requirements, modeled the solution and monitored the development of projects for the implementation of two-dimensional barcodes and the sending of secure emails to brokers for AGF Brasil Seguros.
• Main technologies used: Visual Basic, ASP, Oracle and SQL Server.
• Analyzed requirements, modeled the solution, and monitored the development team of a project to centralize the issuance of insurance policies for AGF Brasil Seguros.

• Managed the entire web hosting environment and developed systems on various platforms such as Windows, Unix, Linux and the Oracle and SQL Server Databases.

Capexecutivo, Professional Executive Training

Executive Mba, Business Administration

Graduação, Ciências Da Computação