Estée Lauder ocean export

Ocean export operations.

Process shipments, coordinate trucking, billing, arrange deliveries, follow up with brokers on clearances.

Delivered singular point-of-contact for all key clients including handling questions, resolving issues, providing requirements and specific data reporting and analysis. Improved and supplied best service working hand-in-hand with Sales. Initiated and prepared client QBR presentations as meeting leader.• Managed high profile client accounts such as Estee Lauder, Covidien and Mallinckrodt, delivering white glove customer service, as dedicated person for all shipment issues and operational concerns.• Shrank global systems from 64 to 1 executing new freight forwarding operating system.• Stepped-in as divisional computer technician, creating and maintaining reports and spreadsheets, tracking templates for each project team member.• Delivered year-to-day and year-to-year volume and financial comparisons, helping clients envision overall business picture.o Provided monthly reports and data analysis as per requests, utilizing data in quarterly business reviews (QBR).• Interfaced with operations on client concerns, issues and requirements, providing great customer service.o Investigated all shipment issues and implemented process to avoid recurrences, in collaboration with operations.o Delivered complete client service and met expectations and requirements, providing necessary tool to operations.• Leveraged improved rates saving client dollars, monitoring carrier usage and compliance, boosting business, generating sales reports to hold vendors accountable.• Implemented client standard operation procedures (SOP) on new systems, improving results and reducing errors.• Analyzed and corrected operational issues, improving time utilization, boosting productivity, creating proactive client relationships.• Conducted internal data analysis for global tenders, and yearly ocean carrier contract negotiations, in collaboration with sales.

Provided point of contact for top clients to respond to questions, concerns, issues, requirements and specific data reporting and analysis. Improved and provided optimal client service, complying with contracts in collaboration with sales. Generated monthly reports and data analysis.• Provided key clients such as Estee Lauder, Covidien, and Mallinckrodt as dedicated person for all shipment and operational issues.• Interfaced with operations to address all client concerns, issues and requirements, improving customer service:o Investigated all shipment issues and implemented processes to avoid future problems, in collaboration with operations.o Provided operations with needed tools to deliver clients service, requirements, and meeting expectations.• Aided sales with internal data analysis for global tenders and yearly ocean carrier contract negotiations, providing reporting to monitor carrier compliance and usage.

Supervised 9 warehouse and 4 customer service personnel, providing great customer service and to manage time closely to avoid overtime and still process all daily orders and shipments.• Supervised pick-and-pack operation for key client, coordinated with customer service team and warehouse ensuring all orders were processed and shipped on same day and as requested.• Guaranteed all orders were processed and shipped on same day supervising pick-and-pack operation for key client, coordinating with customer service and warehouse teams.Receiving / Shipping Supervision• Provided up-to-date and accurate client inventory, expediting picking and shipping of orders, receiving, processing and storing freight in designated areas.• Avoided express shipments and reduced costs implementing time saving freight procedures, expediting order shipments.• Eliminated inventory issues, picked and verified load lists and outbound shipments, reviewing for accuracy.• Ensured all orders were shipped on schedule without delays, in collaboration with ocean export team.• Conducted cycle counts, inventory control and inventory snapshots on a daily basis to client as requested.

Managed all store aspects including receiving and shipping areas, and all seasonal setups as outlined with corporate designs. Coordinated schedules and time off requests for all staff.• Boosted sales and improved store sales results, directing merchandise flow to retail floors, enhancing shopper experience to motivate purchases.• Corrected and returned damaged inventory managing stock merchandising daily processes.• Tracked discrepancies in inventory counts supervising cycle counts and inventory control.

Provided dedicated customer service to key client Estee Lauder, managing all aspects of ocean export shipments, from receiving of freight to loading containers, booking vessel space, ensuring shipment delivery as scheduled.• Developed and implemented of new scanning system for receiving and shipping all freight, managing and controlling all inventory.

Recognized for customer service excellence managing timely flight departures without delays, avoiding penalties. Processed all luggage claims ensuring luggage was loaded onto next flight then delivered.

Supervised between 9 and 13 employees, oversaw 2 areas multiple times, improving overall performance results 25%. Recognized as Supervisor of the Month.