Bruno Rocha Email & Phone Number

Portugal

Customers: TeamBank AG, Tesat Spacecom GmbH & Co. KG, Henry Schein Services GmbH, Infront Financial Technology GmbH, EEW Energy from Waste GmbHResponsibilities: Administration of SAP environments including S/4HANA, ECC, Process Orchestration (PO), Web Dispatcher, BW/4HANA, Content Server, Disclosure Management, IXOS, Solution Manager, and Cloud Connector. Database management for HANA, Oracle, Sybase, and MaxDB. Responsibilities also include STRUST certificate maintenance, dump and error analysis, and application of security notes to ensure system integrity and compliance.

Customers: Coop, Nespresso, Sotreq, and DasaResponsibilities: Administration of SAP environments including S/4HANA 1511, S/4HANA 1909, SLT, TDF, PO, GRC-NFe, Web Dispatcher, CAR, BW/4HANA, Content Server, Disclosure Management, Solution Manager, SAP Analytics Cloud (SAC), and Cloud Connector.Projects:- SAP S/4HANA Upgrade: Upgraded SAP S/4HANA from version 1511 to 2021- ECC to S/4HANA Conversion: Converted SAP ECC 6.0 EHP6 to SAP S/4HANA 2021 FPS02, migrating from on-premises to cloud as part of the RISE with SAP program

Activities: SAP ECC, PI, GRC, Solution Manager, BPC, Fiori, OpenText and Web Dispatcher administration.Project: Upgrade SAP BPC 10.0 to SAP BPC 10.1 SPS 25.

São Paulo, Brasil

Customer: White MartinsProject: S/4HANA 2021 Implementation

São Paulo

Support for clients AngloAmerican, ABB, Aegea, and Novartis.AMS: Responsible for processing requests, administering SAP environments including ECC, S/4HANA, SLT, TDF, and Web Dispatcher; managing HANA and Sybase databases; maintaining user profiles and permissions; applying SAP Notes; creating, copying, and deleting clients; performing HANA homogeneous system copies; managing HANA database backups and restores; data replication using SLT; and maintaining STRUST certificates.

AMS: Support for utility sector clients (EDP, Neoenergia, Energisa, HC) in Brazil, Portugal, and Spain.Responsibilities include support for SAP environments such as ECC, CCS, CRM, BI, PI, Solution Manager, and HANA; Oracle database upgrades; kernel updates; SAP installation, upgrades, and configuration; Homogeneous System Copy; client copy, creation, and deletion; applying Support Packages/Stacks and Enhancement Packages (EHP); database administration for Oracle, SQL Server, and HANA; proactive system maintenance; application of SAP Notes; user and profile administration; and report generation.

São Paulo E Região, Brasil

AMS: Daily SAP system checklist, application of SAP Notes, performance monitoring, log and error analysis, transport management, client copies, user and profile administration, Oracle, SQL Server, and Sybase database management, homogeneous system copy, and kernel updates.Projects:▪ Installation and configuration of SAP Solution Manager 7.2▪ Upgrade from SAP ERP 6.0 EHP1 to SAP ERP 6.0 EHP6▪ Support Package Stack updates for SAP ERP, PI, GRC, and BW systems▪ Upgrade from Oracle 10g to 11g▪ SAP Fiori installation

São Paulo E Região, Brasil

Role: Local and remote support for Whirlpool’s IT infrastructure.Installation of company-approved softwareMaintenance of desktops and notebooksConfiguration of Lotus NotesFile backups using Symantec GhostUser creation and password resetsNetwork drive and server mappingEquipment relocation and layout adjustmentsVirtual applications support (myApps, Citrix)Adding users to specific network groupsWireless network configurationStructured cabling

São Paulo E Região, Brasil

Support for the entire IT infrastructure of Grupo Santander.Support for ATMs, internal applications, Windows NT and Windows XP desktops, Microsoft Office Suite, Lotus Notes, and password management1st-Level and 2nd-Level SupportUse of Terminal Server tools and TeamViewer for remote accessManagement and ticket creation with Peregrine Service Center versions 3.5 and 6Knowledge of ITIL best practicesDevelopment of new processes and solutions applied at the 1st-level supportRight-to-left practices to increase First Call Resolution rates