Bruno Matias De Souza Email & Phone Number

Victoria, BC, CA

São Caetano Do Sul, SP, BR

São Bernardo Do Campo, São Paulo, Brasil

• IVECO ACADEMY Training Project
• Creation of Scripts, training material and digital content
• Development of video classes, training materials, events and face-to-face and online training.
• Creation and editing of training videos and digital content.
• Application of face-to-face, online and major events technical and behavioral training.
• Creation of behavioral, technical content, human development and people management.

São Caetano Do Sul, São Paulo, Brasil

Training and corporate development consulting, people management, creation of material and digital content.* YouTube Channel Sharing Knowledge - Creation of behavioral materials, scripts, recording and editing of videos.* YouTube Channel Bora Falar de Viagem - Creation of digital content, scripts, video recording and editing.

São Paulo, Brazil

• Customer Service Management (Students and Companies) in all contact channels such as Phone, Email and Whats App.
• Social Media Management (Complain Here, Talk to Ciee, Facebook and Instagram)
• Management of the service team to new companies to search for partnerships.
• Analysis and management of performance, revenue and conversion KPIs.
• Development of commercial strategies to increase and better operational results.
• Budget control and budget of the area.

São Paulo, Brazil

• Position: Training Manager - Samsung CE - 10/2018 to 06/2019Main attributions:
• Management of the CE training project and all administrative processes involved in the operation including Backoffice, field team and content team.
• Preparation of strategic planning and annual training guidelines;
• Elaboration and presentation of management Dashboards and monitoring of results and training KPIs;
• Project Budget Control, training materials and operation equipment;Position: Training Coordinator - Samsung HHP - 08/2017 to 10/2018Main attributions:
• Coordination of the HHP training project and all administrative processes involved in the operation,

São Caetano Do Sul, São Paulo, Brazil

• Samsung Brandshop
• Coordination of the Brand Shop training project and all processes involved in the operation, interface and direct relationship with customer (SAMSUNG) and Partners (20 franchisees);
• Elaboration and presentation of management Dashboards, results and training KPIs;
• Project Budget Control, training materials and operation equipment;
• Control of execution of the training schedule, focus products and other special demands of the field team in face-to-face actions;
• Control and support of the Online training portal.

São Caetano Do Sul, São Paulo, Brazil

• Identify the main demands and information needs of the Ford Distributors network, for the development of technical and behavioral courses.
• Development of texts and content for courses and training e-learnings, face-to-face, presentations and handouts, methodology and lesson plan.
• Preparation and updating of management reports, monitoring the effectiveness and result of the training launched.
• Support for the Ford distributor network and administration of the Training Portal.

Certificate, Digital Production Writing And Design

Master Of Business Administration - Mba, Gestão De Pessoas E Educação Corporativa

Master Of Business Administration - Mba, Marketing E Vendas

Publicidade E Propaganda, Comunicacao Social