Bruno Trindade Email and Phone Number

As a Project Manager I am responsible for:- Lead all aspects of complex projects, including capacity planning, resource allocation, project documentation, change management, risk management and mitigation.- Project management in Technological Renovations, Housing, Cloud, Disaster Recovery, Business Continuity, Communications and Security Network solutions.- Experience in Finance, Public Administration, Healthcare, Consumer goods, IT, Automative, Energy, Sports companies.- Follow PMI methodology and ITIL principles.- Use some SCRUM artifacts, guidelines and best practices to prevent and mitigate problems in complex projects.- Delivery high quality services to Altice Portugal customers.

- Service Manager para Contratos de Outsourcing Nacionais e Internacionais;- Gestão e definição de Níveis de Serviço para os contratos de Outsourcing;- Definição e gestão de Processos, sob a framework ITIL;- Gestão de Projetos IT de infraestruturas;- Gestão da Relação com clientes;- Suporte á decisão, para projetos de Renovação Tecnológica de Infraestruturas;- Controlo da Análise de Pedidos (Incidentes; Pedidos Serviço e Pedidos de Alterações);- Consultoria Técnica no desenho de soluções de Infraestruturas, em Projetos Internos e Externos;- Gestão de Fornecedores e Parceiros, no âmbito dos contratos de Outsourcing;- Coordenador de Equipas Operacionais;- Gestão de Serviço para a plataforma Cloud

As a Project Manager I am responsible for:- Developing the project plan- Managing the project stakeholders- Managing the project team- Managing the project risk- Managing the project schedule- Managing the project budget- Managing the project conflicts- Delivery high quality services to Portugal Telecom Customers

I started in AVIS as HelpDesk and my main functions are support end-users, system administration and develop VB applications with interaction with SQL Server.During the time in AVIS I was upgrading my skills in infrastructure design, security and managing projects, AVIS Europe and Portugal projects. I have a great relationship with my colleagues in AVIS UK, AVIS Spain and AVIS Portugal.At this moment I’m responsible to migrate our telephony (PBX) and ADSL communications in all AVIS Portugal sites to a new PT solution (Globalphone). During same period I’m working in a AVIS Europe project that involves virtualization and migration AVIS Portugal datacenter to UK. I developed an account application to generate SAFT-PT file, this application was build with SQL Server, VB and Ms Access. For all this years in AVIS Portugal I had the possibility to expand my experience working with several departments and end-users, so I have a big view of all business departments.Adding to these responsibilities I’m managing HelpDesk team and external persons that works in IT Deptarment and also doing procurement.

HelpDesk and Systems Administrator