With experience in customer service and data processing at Cambridge Assessment International, Cambridge Assessment English, and OCR, I excel in handling numerous requests efficiently within set deadlines.• Ensured the security and integrity of IELTS examinations worldwide. Provided support to the Assessors and Principal Examiners being the first point of contact for remote recordings trough WebEx and meetings.• Responsible for the Remote Standardisation ensuring their… Show more With experience in customer service and data processing at Cambridge Assessment International, Cambridge Assessment English, and OCR, I excel in handling numerous requests efficiently within set deadlines.• Ensured the security and integrity of IELTS examinations worldwide. Provided support to the Assessors and Principal Examiners being the first point of contact for remote recordings trough WebEx and meetings.• Responsible for the Remote Standardisation ensuring their distribution• Maintaining accurate database records, linking candidates, checking eligibility.• Supervised and oversaw multiple business processes. Show less

• Managed teams and stakeholders• Redesigned processes and participated in the implementation of the ISO / CMMI methodology.• Implemented metrics and financial indicators - KPI's.• Reduced 90% of double taxation cases.

• Directed the implementation of financial management software and supervised tax and regulatory compliance.• Spearheaded cost-cutting initiatives resulting in a 20% reduction in operating costs through the implementation of effective cost control procedures.

• Successfully managed a portfolio of nearly 350 B2B and public sector client accounts, serving as the key liaison between clients and the Dev Team.• Conducted numerous face-to-face and online meetings and workshops to promote MAV's Internet Security solutions.• Boosted sales conversion rates by 50% through offering trial versions of Cloud Email and Web filtering solutions.• Provided attentive support to clients, identifying new opportunities and delivering effective solutions.•… Show more • Successfully managed a portfolio of nearly 350 B2B and public sector client accounts, serving as the key liaison between clients and the Dev Team.• Conducted numerous face-to-face and online meetings and workshops to promote MAV's Internet Security solutions.• Boosted sales conversion rates by 50% through offering trial versions of Cloud Email and Web filtering solutions.• Provided attentive support to clients, identifying new opportunities and delivering effective solutions.• Orchestrated document organization and managed processes for participating in public sector bidding.• Implemented lead forms and Sugar CRM technology, streamlining lead tracking processes. Show less