Bruno Costa Email & Phone Number

Implementation of customized Business Intelligence (BI) solutions and customer service from needs mapping to final delivery.Development and/or validation of detailed technical proposals, aligning project specifications with customer expectations.Monitoring the execution of all project phases, ensuring deadlines are met and quality levels maintained.Pricing and profitability analysis of projects, ensuring the financial health of the area.

Restructuring the E-commerce Relationship area by automating processes, making activities profitable, and optimizing efficiency and financial return of the area.Mapping retail product catalog strategies and engaging the use of the content platform developed by the company.Offering specialized consulting to customers (industries) in creating more relevant and impactful content for e-commerce.Presenting performance reports and conducting training to empower customers and… Show more Restructuring the E-commerce Relationship area by automating processes, making activities profitable, and optimizing efficiency and financial return of the area.Mapping retail product catalog strategies and engaging the use of the content platform developed by the company.Offering specialized consulting to customers (industries) in creating more relevant and impactful content for e-commerce.Presenting performance reports and conducting training to empower customers and optimize the use of offered solutions. Show less

São Paulo, São Paulo, Brasil

Responsible for logistics (fulfillment, inventory, and transportation), demand planning, purchasing, importation, and customer service areas.Merger of Lema21, eÓtica, and eLens operations.Inventory management, encompassing approximately 85,000 SKUs (storage, ABC classification, slow-moving, shelf life, stock level definition, etc.).Improvement projects for ERP, WMS, and e-commerce platform systems.Direct leadership of 5 employees (coordinators and supervisors)… Show more Responsible for logistics (fulfillment, inventory, and transportation), demand planning, purchasing, importation, and customer service areas.Merger of Lema21, eÓtica, and eLens operations.Inventory management, encompassing approximately 85,000 SKUs (storage, ABC classification, slow-moving, shelf life, stock level definition, etc.).Improvement projects for ERP, WMS, and e-commerce platform systems.Direct leadership of 5 employees (coordinators and supervisors) and indirect leadership of 22 employees (assistants and auxiliaries).Main achievements: increased NPS from 56 to 86, reduced transport costs by 30%, reduced customer legal actions by 90%, reduced product disposal by 85% with structured reverse logistics with suppliers, and shipped 96% of orders on D0. Show less

São Paulo, São Paulo, Brasil

Responsible for logistics (fulfillment, inventory, and transportation), demand planning, purchasing, importation, and customer service areas.

São Paulo, São Paulo, Brasil

Responsible for logistics (fulfillment, inventory, and transportation), demand planning, purchasing, importation, and customer service areas.

São Paulo, São Paulo, Brasil

Issuance and follow-up of purchase orders with suppliers, goods receipt, invoicing, shipping, inventory control, and reverse logistics.Management of 3 logistics operators (3PL).Key user of ERP (SAP), WMS, and e-commerce platform systems, working on implementation and improvement projects with direct contact with the global team (Barcelona).Restructuring the logistics planning area, creating pre- and post-campaign analysis processes, increasing interaction with suppliers,… Show more Issuance and follow-up of purchase orders with suppliers, goods receipt, invoicing, shipping, inventory control, and reverse logistics.Management of 3 logistics operators (3PL).Key user of ERP (SAP), WMS, and e-commerce platform systems, working on implementation and improvement projects with direct contact with the global team (Barcelona).Restructuring the logistics planning area, creating pre- and post-campaign analysis processes, increasing interaction with suppliers, and improving operational results.Direct leadership of 14 employees (supervisors, analysts, and assistants) and indirect leadership of 200 employees (team of 3 logistics operators). Show less

São Paulo, São Paulo, Brasil

Implementation of new clients, defining processes and SLAs with the contractor, sizing the project team, and presenting initial results.Responsible for the Quality Management Program (ISO) in all business units of the company.

Pouso Alegre, Minas Gerais, Brasil

Responsible for the processes of receiving, storage, and shipping of dry and refrigerated cargo.Operational planning (labor, equipment, DC and cold room occupancy, etc.).Contracting and payment of carriers.Focal point for other departments (production, supply, transportation, logistics planning, foreign trade, and customer service).Direct leadership of 13 employees (forklift operators, administrative assistants, and general service assistants).

Postgraduate Studies, Business Logistics

Graduate Studies, Business Administration