Solid and successful relationship building with areas and partners dealing with the complexity of multiple business, channels, regions, cultures, and service models, whether using waterfall or agile framework. Accountable for managing all resources for the company's services delivery, participating in the strategic definition and direction of the operation, focused on results.Main actions in the company:- Adequacy of the operational structure and quality management model to acquire ISO 9001 certification. - Creation of the compliance department and implementation of the process for validating commercial proposals, ensuring that they adhere to the board's expectations and reducing the risks of fines and disallowances in the amount of R$48 million in 5 years. - Implementation of the Diversity and Inclusion committee in partnership with the People area, where we exceeded the mark of 80 lectures and plenary sessions on the most varied topics, also counting on external guests. - Digital transformation of time management for the Sankhya ERP, making the connection with the hourly wage of each professional and their respective utilization in each project. - Structuring the process and hiring more than 20 young apprentices in 3 years. - Acculturation and implementation of the Qulture.Rocks tool, with one on one, feedback, performance evaluation, compliments and OKRs modules. - Integration of Salesforce CRM and Sankhya ERP, communicating sales and project operation processes in an automated way and reducing bureaucratic attrition.

Decision-making and strategic support for operation management, dealing with corporate compliance, policies, processes, internal and external customer service, diversity and inclusion, young apprentices and trainees, partnership programs with tool suppliers and compliance with commercial proposals.

Project Manager and Service Delivery Manager on SAP Application Management. GIS (Geographic Information System) implementation and project coordination. Development of products and solutions focused on Energy & Utilities market.

SQL and Oracle relational databases and Hyperion Essbase dimensional databases (now part of the Oracle EPM Suite) management. Mapping business dimensions and concepts, as well as developing calculations, queries, reports and dashboards, aligned with the needs of each client.Balanced ScoreCard implementation, as well as definition of metrics and strategies from all perspectives, generating the entire strategic map.