Senior Program Manager - Small Business Development Center Network
CurrentHired to utilize federal and state funds to develop, launch, and monitor high-quality, cost-effective programs benefiting Colorado businesses with <500 employees.➠ Brainstormed ideas for new program development. Built and managed relationships with stakeholders at each of the 14 SDBC centers to gather and understand their needs and develop center-specific budgets.➠ Trained center staff to implement program operations and explain their benefits to clients to maximize positive impact.➠ Measured progress and results to identify improvement opportunities.KEY ACHIEVEMENTSLed a statewide team of collaborators and SMEs in creating a program in English and Spanish to train childcare providers in best practices for operating a business.Undertook a project to compile all SBDC courses into an organized roadmap and library; offered clients an organized educational resource while identifying overlap and gaps.Recruited additional attorneys to participate in a program that matched clients with attorneys for a free hour of legal assistance.Clarified program governance regarding clients in litigation and educated SDBC consultants about determining whether an attorney or a CPA was better suited to support a particular client.Gained buy-in from multiple centers for multiple programs and technology projects through effective communications explaining the value proposition and the program’s potential impact on clients.Developed outstanding working relationships with center directors, staff, and volunteers.