Brandon R. Email & Phone Number

Miami, FL, US

Miami, FL, US

New York, NY, US

• Full support for TCP/IP Stack including hardware setup and cable management. Partnering with adjacent service operators to ensure device connectivity and performance.
• Required to maintain all unit ensuring optimal performance throughout the duration of use. Keeping account of physical and logical vitals.
• Reporting all irregular events while providing detailed technical account and logs for network issues, communicating vital information often in high pressure situation.

Redmond, Washington, US

• Develop and maintain trusting relationships with small to medium business accounts through social, digital, video, demos, chat, phone and in person meeting; promotes brand awareness and establish, drive, and grow sales.
• Create and position offerings and cross platform ecosystem integration using selling motions end-to-end and direct partnerships to increase customers' utilizations of hardware, software, and cloud solutions; learn.
• Monitor and update Customer Relation Management (CRM) systems and tools and ensure timely and accurate updates related to current customer journey. Adapt to a constantly growing client list and advocate for client.

Redmond, Washington, US

• Support our Cloud products with a specific focus on Microsoft 365 and Office 365.
• Assesses customer risks and needs and recommends appropriate service offerings to proactively address.
• Empathetically assess customer support needs through listening, diagnosing, and repairing their devices, helping customers discover, use, and love Microsoft hardware, software, and services.
• Approaches every customer interaction and internal partnership with a Growth Mindset to help improve our business processes, interactions, and find the solution that meets our customer needs
• Proactively delivered recommended/agreed-upon services to achieve high customer satisfaction and trust
• Managed support needs across South Florida

Redmond, Washington, US

• Assess customer support needs when they arrive by listening, and provide solutions to their stated and unstated needs.
• Provide personal training for new and existing customers, helping them acquire knowledge and skills to build and enhance knowledge of devices and services.
• Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate.
• Maintain an elite level of product knowledge in all Microsoft products, devices and services offerings.
• Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft organization.
• Collaborate with peers, store leaders, corporate and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers.

Redmond, Washington, US

• Help customers discover, enable and implement high-value Microsoft technology solutions and Microsoft Retail organization.
• Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale.
• Provide services across a broad range of devices that meet their individual needs and exceed their expectations. Consistently deliver high standards of sales and service, supporting the strategies of the organization.