Brandon R. Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

New York, Ny, Us

• Full support for TCP/IP Stack including hardware setup and cable management. Partnering with adjacent service operators to ensure device connectivity and performance.• Required to maintain all unit ensuring optimal performance throughout the duration of use. Keeping account of physical and logical vitals.• Reporting all irregular events while providing detailed technical account and logs for network issues, communicating vital information often in high pressure situation.

Redmond, Washington, Us

• Develop and maintain trusting relationships with small to medium business accounts through social, digital, video, demos, chat, phone and in person meeting; promotes brand awareness and establish, drive, and grow sales pipelines. Pursue and leverage awareness of current Microsoft's key differentiators within the market to promote brand awareness, grow sales pipelines, and drive sales and support.• Create and position offerings and cross platform ecosystem integration using selling motions end-to-end and direct partnerships to increase customers' utilizations of hardware, software, and cloud solutions; learn changing environments, circumstances, and situations to further tailor communications.• Monitor and update Customer Relation Management (CRM) systems and tools and ensure timely and accurate updates related to current customer journey. Adapt to a constantly growing client list and advocate for client hardware and software refresh or upgrades. Engages in high-level storytelling to convey how Microsoft products and services can improve customer needs and experiences. Helps to drive business to business (B2B) interactions to bolster sales. Help create a seamless customer transition.

Redmond, Washington, Us

• Support our Cloud products with a specific focus on Microsoft 365 and Office 365. • Assesses customer risks and needs and recommends appropriate service offerings to proactively address. • Empathetically assess customer support needs through listening, diagnosing, and repairing their devices, helping customers discover, use, and love Microsoft hardware, software, and services. • Approaches every customer interaction and internal partnership with a Growth Mindset to help improve our business processes, interactions, and find the solution that meets our customer needs • Proactively delivered recommended/agreed-upon services to achieve high customer satisfaction and trust • Managed support needs across South Florida • Engaged with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives.

Redmond, Washington, Us

• Assess customer support needs when they arrive by listening, and provide solutions to their stated and unstated needs. • Provide personal training for new and existing customers, helping them acquire knowledge and skills to build and enhance knowledge of devices and services. • Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate. • Maintain an elite level of product knowledge in all Microsoft products, devices and services offerings. • Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft organization. • Collaborate with peers, store leaders, corporate and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers.

Redmond, Washington, Us

• Help customers discover, enable and implement high-value Microsoft technology solutions and Microsoft Retail organization. • Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale. • Provide services across a broad range of devices that meet their individual needs and exceed their expectations. Consistently deliver high standards of sales and service, supporting the strategies of the organization.