Bradley Voorhees Email & Phone Number

Idaho Falls, Idaho, United States

- Work with Product and Dev teams to insure the desired changes are being and within the Sprint the best we could.- Contributed to a 40% reduction in hotfixes over the past 2 years.- Wrote test cases for future testing, knowledge transfer, and future automation.- Work with internal and external parties to troubleshoot and resolve issues- Query SQL.

Idaho Falls, Idaho

-Write and test T- SQL scripts.-Gather and compile requested data from database(s)-Debug and test XML payloads.-Ensuring Quality of Service levels of software products through rapid response to emergent issues.-Providing production support of software products by investigating and recreating reported defects.-Working with multiple database.

Logan, UT

Checking processed bills for Single Family Clients to ensure accurate data was input by our processors. Provide instruction/feedback to the processor, and update the data so it was correct.

Logan UT

Early in the morning I'd maintained cleanliness of the buildings, removing trash, wiping desks, washing windows, cleaning bathrooms, etc. Many times I'd finish early and as a team player reach out to my coworkers to assist them. Tasks each week required consistent, dedicated energy

Logan, Utah

As a Temporary employee I checking the processed bills for our Single Family Clients to ensure accurate data input by our processors. I would provide feedback when something was wrong and they would fix it or respond back. I also, checked on final bills/overlapping service dates, and other exceptions on certain bills. Lastly, I contacted the providers to.

Orem, Utah

Working on a team we'd advise our clients on the best way to use our software to process claims and insure failed or rejected claims got taken care of. We would analyzing the provider's responses to these failed or rejected claims and help them act on the responses. Remotely accessed client computers to install/configure the OneTouch tool. Strengthened.

Orem, Utah

Non stop calls from customers required quick/lasting solutions with the electronic/security/home automation systems. Often troubleshooting steps were required to find those solutions. I built value through customer support as I helped the customers understand better how to use their system, as well as ensuring that they were utilizing every feature they.

Springville UT

Management of on-boarding customers as well as current customers required technical support/ troubleshooting to ensure the websites/grocery cart was working properly. Occasionally changing pieces of html was required to make the customer happy. In a way I provided retention with the customers helping them recognize the benefits of the service we were.

Logan Ut

Early in the morning I'd maintained cleanliness of the buildings, removing trash, wiping desks, washing windows, cleaning bathrooms, etc. Many times I'd finish early and as a team player reach out to my coworkers to assist them. Tasks each week required consistent, dedicated energy

Providence, Utah

Daily orders needed to be shipped, making my rounds around the warehouse collecting items to be sent I'd use ShipStation to check the products out. Products would come in and I'd disperse them throughout the warehouse and update the quantities. Because of growth I had the opportunity to set up the new electronics/computers. Insure access to all the.

Logan UT

Worked on a big circuit board printer. Ensured that circuit boards were printed correctly by following the quality control guidelines.Used their network to indicate when projects were complete.

Logan UT

Constant rush of customers with concerns about Vivint's security system, which required listening for and finding the core reason and re-sell the product. Educated customers about products/options looking to identify true concernConvinced customers to extend their contracts, updated accounts

Logan UT

Customer service opportunity every day, guiding USU students through questions and issues on the university's webpage. Unfamiliar issues lead to troubleshooting on my own as well as with co-workers to find solutions for the students.

Provo, Utah Area

Answered customer questions Guided customers through issues with website, Family Tree Maker programConvinced customers to buy products and continue using our service

Masters Degree, Human Resources Development, 4.0

Activities and Societies: The National Society of Leadership and Success

Bachelor'S Degree And Master'S Degree, Management Of Information Systems

Associate'S Degree, Science General Education