Bradley Voorhees Email & Phone Number

Idaho Falls, Idaho, United States

- Work with Product and Dev teams to insure the desired changes are being and within the Sprint the best we could.- Contributed to a 40% reduction in hotfixes over the past 2 years.- Wrote test cases for future testing, knowledge transfer, and future automation.- Work with internal and external parties to troubleshoot and resolve issues- Query SQL Databases for different pieces of info, joining multiple tables to identify specifics related to different distributions.- Use Postman API to utilize internal and external API's to confirm they are working as expected and confirm behavior when using bad data.- Provided training for others inside and outside of the team.- Practice different forms of Testing (regression, end to end, boundary, running automation, blackbox, stress, user interface, usability, etc.)- Work with XML and JSON payloads- Agile meetings (Scrum, Refinement, Sprint planning, Sprint Retrospective, and Sprint Review (Demo))- Git was used to pull changes to my local machine in order to utilize new Automation tests.

Idaho Falls, Idaho

-Write and test T- SQL scripts.-Gather and compile requested data from database(s)-Debug and test XML payloads.-Ensuring Quality of Service levels of software products through rapid response to emergent issues.-Providing production support of software products by investigating and recreating reported defects.-Working with multiple database interfaces.-Assisting in implementation Tier 3 standards and continual improvement activities.-Maintaining confidentiality of sensitive information.

Logan, Ut

Checking processed bills for Single Family Clients to ensure accurate data was input by our processors. Provide instruction/feedback to the processor, and update the data so it was correct.

Logan Ut

Early in the morning I'd maintained cleanliness of the buildings, removing trash, wiping desks, washing windows, cleaning bathrooms, etc. Many times I'd finish early and as a team player reach out to my coworkers to assist them. Tasks each week required consistent, dedicated energy

Logan, Utah

As a Temporary employee I checking the processed bills for our Single Family Clients to ensure accurate data input by our processors. I would provide feedback when something was wrong and they would fix it or respond back. I also, checked on final bills/overlapping service dates, and other exceptions on certain bills. Lastly, I contacted the providers to inquire about accounts that had been sold to ensure/request cancellation of service.

Orem, Utah

Working on a team we'd advise our clients on the best way to use our software to process claims and insure failed or rejected claims got taken care of. We would analyzing the provider's responses to these failed or rejected claims and help them act on the responses. Remotely accessed client computers to install/configure the OneTouch tool. Strengthened value in our service for customers who wanted to quit by being empathetic and focusing on resolving their issues. Participated in daily meetings where we would update our personal status. Also, listened for team needs so I could provide support if my schedule permitted it. The hiring process evolved all of us, we got to participate in a get to know you game as well as the lunch/dinner and submit an evaluation of our thoughts on the potential employee.

Orem, Utah

Non stop calls from customers required quick/lasting solutions with the electronic/security/home automation systems. Often troubleshooting steps were required to find those solutions. I built value through customer support as I helped the customers understand better how to use their system, as well as ensuring that they were utilizing every feature they had access to. I was the first Alarm.com certified representative out of 15 other Level 2 reps.

Springville Ut

Management of on-boarding customers as well as current customers required technical support/ troubleshooting to ensure the websites/grocery cart was working properly. Occasionally changing pieces of html was required to make the customer happy. In a way I provided retention with the customers helping them recognize the benefits of the service we were providing them.

Logan Ut

Early in the morning I'd maintained cleanliness of the buildings, removing trash, wiping desks, washing windows, cleaning bathrooms, etc. Many times I'd finish early and as a team player reach out to my coworkers to assist them. Tasks each week required consistent, dedicated energy

Providence, Utah

Daily orders needed to be shipped, making my rounds around the warehouse collecting items to be sent I'd use ShipStation to check the products out. Products would come in and I'd disperse them throughout the warehouse and update the quantities. Because of growth I had the opportunity to set up the new electronics/computers. Insure access to all the software we were using and confirm everything was working correctly. At times the printer would have problems and require troubleshooting which I did to restore functionality.

Logan Ut

Worked on a big circuit board printer. Ensured that circuit boards were printed correctly by following the quality control guidelines.Used their network to indicate when projects were complete.

Logan Ut

Constant rush of customers with concerns about Vivint's security system, which required listening for and finding the core reason and re-sell the product. Educated customers about products/options looking to identify true concernConvinced customers to extend their contracts, updated accounts

Logan Ut

Customer service opportunity every day, guiding USU students through questions and issues on the university's webpage. Unfamiliar issues lead to troubleshooting on my own as well as with co-workers to find solutions for the students.

Provo, Utah Area

Answered customer questions Guided customers through issues with website, Family Tree Maker programConvinced customers to buy products and continue using our service

Masters Degree, Human Resources Development, 4.0

Activities and Societies: The National Society of Leadership and Success

Bachelor'S Degree And Master'S Degree, Management Of Information Systems

Associate'S Degree, Science General Education