Senior Manager, Client Service
CurrentMaintain oversight of a high-performing geographically dispersed team of 18 members responsible for management and expansion of $47M worth of business portfolio. Lead and coordinate complex client and team engagements by leveraging advanced industry knowledge to drive successful outcomes in high-stakes scenarios. Serve a diverse enterprise-level clientele from multiple industries including retail, automotive, book publishing, tech manufacturing, travel & leisure, healthcare, insurance, and financial services. Oversee post-closing process including executing contractual requirements for the project and ensuring strict adherence to defined regulations/obligations.Recognized for exceptional agility in managing high-priority projects assigned by executives and employing a unique, strategic approach for prompt decision-making.Significantly contributed to long-term revenue growth and market expansion by overseeing successful onboarding and implementation of a $17M worth of marketing B2B account, as well as $27M worth of publishing account.Provided trusted advisory and consultative support to key accounts valued at $150M+ in annual revenue by overseeing end-to-end new business acquisition, development, and retention.Delivered best-in-class customer service resulting in attaining 10%+ increase in operating margin of the account base over the past 12 months.Championed increased employee engagement and cohesiveness by establishing a growth-focused and productive organizational culture, resulting in increasing employee satisfaction score by 88%.Strategically established a partner network of manufacturers, specifically tailored for outsourcing needs resulting in enhancing annual account growth and notable business expansion.Oversee all facets of lead generation and refinement by collaborating with the sales team for strategic consulting.