Bryan Alcala Email and Phone Number
I am a detailed-oriented, Senior IT Support Analyst with 5+ years of experience working with hardware, software, administrative tasks, and end-user support for various industries and work settings. I’ve worked on numerous support related projects, including multiple acquisition migration and integration, IAM onboarding/offboarding management, process documentation, automation, hardware procurement and more. I am continuing my studies in Information Technology Administration & Management and Cloud Engineering to include AWS, Azure and GCP.In my current role with Global Payments, I support a wide range of technologies utilized by employees for product development and serve as the Information Technology site leader. Specialties: Troubleshooting, Active Directory, Azure, Google Cloud, Windows, Mac OS, Networking, AV, Data Analytics, Technical Documentation, Jamf, Adobe Photoshop Technologies: HTML5, CSS, Python, Java, JQuery, Bootstrap, JSON, SQL, AWS, LinuxPassionate and results-driven, can execute multiple projects and assignments, and meet deadlines in a timely manner. Fluent in English and Spanish. Apple Certified Associate.
Global Payments Inc.
View- Website:
- globalpaymentsinc.com
- Employees:
- 24257
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Global Payments Inc.Jacksonville, Fl, Us
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Senior Technical Support AnalystGlobal Payments Inc. May 2022 - PresentAtlanta, Georgia, Us
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Technical Support Analyst IiGlobal Payments Inc. May 2021 - May 2022Atlanta, Georgia, Us
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Technical Support AnalystGlobal Payments Inc. Oct 2019 - May 2021Atlanta, Georgia, Us
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It Support TechnicianUniversity Of St. Augustine For Health Sciences Aug 2019 - Oct 2019San Marcos, California, Us• Handled resolution of end user requests for hardware and software issues• Use of Zendesk ticketing system for logging and tracking of IT tickets• Active Directory to manage user accounts, group permissions and computers• Exchange and Office 365 Admin Center• Utilized Kaseya IT Management and Monitoring Software• Support for Crestron audio/visual equipment in conference rooms and classrooms• Support for RingCentral cloud-based VOIP telephony system -
It Support Specialist IiTriad Financial Services, Inc. Nmls #1063 Feb 2018 - Jun 2019Jacksonville, Florida, Us• Installation of desktop hardware and software• Handled resolution of end user requests on a variety of hardware and software issues• Use ServiceDesk ticketing system for logging and tracking of IT tickets• Provided remote technical support to end users in remote locations with VPN access• Setup audio/visual equipment in conference rooms• Repair or upgrade physical hardware on laptops and desktop devices• Use of Windows Deployment Services and MDT to create and deploy corporate OS images• Daily use of Active Directory to manage user accounts, group permissions, computers and OU structures• Daily use of Avaya IP Office to deploy and monitor Avaya IP phones• Utilized Exchange for user mailbox or distribution group modifications• Utilized Mimecast software to manage Cloud Email and Secure Messaging• Supported the company's Encompass Loan Origination platform with modifications to custom code and forms used by the system to generate mortgage loan documents and contracts. Utilized C# and Visual Basic.• Utilized Xcode and Android Studio to develop a custom iOS and Android application for consumers to submit loan applications -
Support SpecialistAdt Jan 2017 - Feb 2018Boca Raton, Florida, Us• Provide technical support assistance to internal and external customers using proprietary monitoring tools• Managed the installation of proprietary software, configuration, and troubleshooting of company equipment such as mobile devices, laptops, desktop computers and tablets -
Support TechnicianDuval County Public Schools Jun 2014 - Sep 2014Jacksonville, Florida, Us• Use of Windows Deployment Services to reimage school workstations from Windows XP to Windows 7• Cable management and network optimization at sites• Use of Active Directory, SCCM and Cisco networking hardware
Bryan Alcala Education Details
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Florida State College At JacksonvilleComputer/Information Technology Administration And Management -
ChooseuCloud Development
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Florida State College At JacksonvilleInformation Technology
Frequently Asked Questions about Bryan Alcala
What company does Bryan Alcala work for?
Bryan Alcala works for Global Payments Inc.
What is Bryan Alcala's role at the current company?
Bryan Alcala's current role is Senior Technical Support Analyst.
What schools did Bryan Alcala attend?
Bryan Alcala attended Florida State College At Jacksonville, Chooseu, Florida State College At Jacksonville.
Who are Bryan Alcala's colleagues?
Bryan Alcala's colleagues are Sara Morris, Akash Garg, Nikolai Francis Ricafranca, Rose Hill, Reena Baqueros, Pallavi Sharma, Td Prajwal.
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