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Bryan Alcala Email & Phone Number
Senior Service Desk Analyst
at
Fanatics
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Service Desk Analyst
Location
Jacksonville, Florida, United States
Company size
Who is Bryan Alcala? Overview
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Quick answer
Bryan Alcala is listed as Senior Service Desk Analyst at Fanatics, a with 11331 employees, based in Jacksonville, Florida, United States. AeroLeads shows a matched LinkedIn profile for Bryan Alcala.
Bryan Alcala previously worked as Senior Technical Support Analyst at Global Payments Inc. and Technical Support Analyst II at Global Payments Inc.. Bryan Alcala holds Bachelor Of Science - Bs, Computer/Information Technology Administration And Management from Florida State College At Jacksonville.
Company email context
Email format at Fanatics
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Fanatics
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Profile bio
About Bryan Alcala
I am a detailed-oriented, Senior IT Support Analyst with 5+ years of experience working with hardware, software, administrative tasks, and end-user support for various industries and work settings. I’ve worked on numerous support related projects, including multiple acquisition migration and integration, IAM onboarding/offboarding management, process documentation, automation, hardware procurement and more. I am continuing my studies in Information Technology Administration & Management and Cloud Engineering to include AWS, Azure and GCP.In my current role with Global Payments, I support a wide range of technologies utilized by employees for product development and serve as the Information Technology site leader. Specialties: Troubleshooting, Active Directory, Azure, Google Cloud, Windows, Mac OS, Networking, AV, Data Analytics, Technical Documentation, Jamf, Adobe Photoshop Technologies: HTML5, CSS, Python, Java, JQuery, Bootstrap, JSON, SQL, AWS, LinuxPassionate and results-driven, can execute multiple projects and assignments, and meet deadlines in a timely manner. Fluent in English and Spanish. Apple Certified Associate.
Current workplace
Bryan Alcala's current company
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Fanatics
9 roles
Bryan Alcala work experience
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Role listed
Senior Technical Support Analyst
Technical Support Analyst Ii
May 2021 - May 2022
Technical Support Analyst
Oct 2019 - May 2021
It Support Technician
• Handled resolution of end user requests for hardware and software issues• Use of Zendesk ticketing system for logging and tracking of IT tickets• Active Directory to manage user accounts, group permissions and computers• Exchange and Office 365 Admin Center• Utilized Kaseya IT Management and Monitoring Software• Support for Crestron audio/visual equipment in conference rooms and classrooms• Support for RingCentral cloud-based VOIP telephony system
Aug 2019 - Oct 2019
It Support Specialist Ii
• Installation of desktop hardware and software• Handled resolution of end user requests on a variety of hardware and software issues• Use ServiceDesk ticketing system for logging and tracking of IT tickets• Provided remote technical support to end users in remote locations with VPN access• Setup audio/visual equipment in conference rooms• Repair or upgrade physical hardware on laptops and desktop devices• Use of Windows Deployment Services and MDT to create and deploy corporate OS images• Daily use of Active Directory to manage user accounts, group permissions, computers and OU structures• Daily use of Avaya IP Office to deploy and monitor Avaya IP phones• Utilized Exchange for user mailbox or distribution group modifications• Utilized Mimecast software to manage Cloud Email and Secure Messaging• Supported the company's Encompass Loan Origination platform with modifications to custom code and forms used by the system to generate mortgage loan documents and contracts. Utilized C# and Visual Basic.• Utilized Xcode and Android Studio to develop a custom iOS and Android application for consumers to submit loan applications
Feb 2018 - Jun 2019
Support Specialist
• Provide technical support assistance to internal and external customers using proprietary monitoring tools• Managed the installation of proprietary software, configuration, and troubleshooting of company equipment such as mobile devices, laptops, desktop computers and tablets
Jan 2017 - Feb 2018
Support Technician
• Use of Windows Deployment Services to reimage school workstations from Windows XP to Windows 7• Cable management and network optimization at sites• Use of Active Directory, SCCM and Cisco networking hardware
Jun 2014 - Sep 2014
Team & coworkers
Colleagues at Fanatics
Other employees you can reach at fanaticsinc.com. View company contacts for 11331 employees →
AM
Alex Morrison
Colleague at FanaticsSeattle, Washington, United States
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AR
Abraham Redondo
Colleague at FanaticsTampa, Florida, United States
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SH
Sarah Hardin
Colleague at FanaticsJacksonville, Florida, United States
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SS
Shayan Sanghani
Colleague at FanaticsHarrow, England, United Kingdom
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JM
Jade Mcguiggan
Colleague at FanaticsGreater Tampa Bay Area, United States
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JH
Jimmy Hasiotis
Colleague at FanaticsFairfield, Connecticut, United States
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SS
Skylar Shannan
Colleague at FanaticsTampa, Florida, United States
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EK
Elizabeth King
Colleague at FanaticsNorwich, Ohio, United States
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JS
Jiraporn Stopfer
Colleague at FanaticsTampa, Florida, United States
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GB
Gary Biberstein
Colleague at FanaticsFrisco, Texas, United States
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Alex Morrison
Colleague at FanaticsSeattle, Washington, United States
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AR
Abraham Redondo
Colleague at FanaticsTampa, Florida, United States
View →
SH
Sarah Hardin
Colleague at FanaticsJacksonville, Florida, United States
View →
SS
Shayan Sanghani
Colleague at FanaticsHarrow, England, United Kingdom
View →
JM
Jade Mcguiggan
Colleague at FanaticsGreater Tampa Bay Area, United States
View →
JH
Jimmy Hasiotis
Colleague at FanaticsFairfield, Connecticut, United States
View →
SS
Skylar Shannan
Colleague at FanaticsTampa, Florida, United States
View →
EK
Elizabeth King
Colleague at FanaticsNorwich, Ohio, United States
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JS
Jiraporn Stopfer
Colleague at FanaticsTampa, Florida, United States
View →
GB
Gary Biberstein
Colleague at FanaticsFrisco, Texas, United States
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3 education records
Bryan Alcala education
Bachelor Of Science - Bs, Computer/Information Technology Administration And Management
Florida State College At Jacksonville
Jr. Cloud Practitioner Certification, Cloud Development
Chooseu
Associate Of Science - As, Information Technology
Florida State College At Jacksonville
FAQ
Frequently asked questions about Bryan Alcala
Quick answers generated from the profile data available on this page.
What company does Bryan Alcala work for?
Bryan Alcala works for Fanatics.
What is Bryan Alcala's role at Fanatics?
Bryan Alcala is listed as Senior Service Desk Analyst at Fanatics.
Where is Bryan Alcala based?
Bryan Alcala is based in Jacksonville, Florida, United States while working with Fanatics.
What companies has Bryan Alcala worked for?
Bryan Alcala has worked for Fanatics, Global Payments Inc., University Of St. Augustine For Health Sciences, Triad Financial Services, Inc. Nmls #1063, and Adt.
Who are Bryan Alcala's colleagues at Fanatics?
Bryan Alcala's colleagues at Fanatics include Alex Morrison, Abraham Redondo, Sarah Hardin, Shayan Sanghani, and Jade Mcguiggan.
How can I contact Bryan Alcala?
You can use AeroLeads to view verified contact signals for Bryan Alcala at Fanatics, including work email, phone, and LinkedIn data when available.
What schools did Bryan Alcala attend?
Bryan Alcala holds Bachelor Of Science - Bs, Computer/Information Technology Administration And Management from Florida State College At Jacksonville.
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