Bryan Alexander Email & Phone Number

Implementation Specialist at Plexxis Software

-Working with new clients to install, set up and train the Jonas Activity Management and Encore suite of software.Executing the implementation of projects, from the purchase of software to after the go live date.Continuously support clients in a vast range of modules.Troubleshoot and resolve any issues both procedural and technical.Work with all departments to ensure that the proper processes are in place for clients to effective use the software they have purchased in order to properly carry out their respective positions at the company.Schedule, maintain and host educational webinars to ensure the continuous learning of clients.Train on the Encore software at client sites and remotely.Build and maintain client relations.Facilitate the preparation of any software customization specifications and follow up to ensure client acceptance.Assist clients to create and meet milestones while continuing to monitor project budgeted hoursDiscuss requirements and explain functionality to both technical and non-technical individuals or groups