Bryan Arancon Email & Phone Number

Selangor, Malaysia

Ensure timely responses to most of the incident tickets and email inquiries throughout theshift.Collaborate with system developers and testers to address known issues and enhanceservice quality.Support ongoing projects and manage specific assignments related to the supportedservices and business continuity.Participate in production deployments for supported services without causing businessdisruption.Monitor and oversee the overall performance of supported services to achieve teamtargets, SLAs, and metrics.Maintain up-to-date technical documentation.Provide support by ensuring applications maintain 100% uptime.Offer on-call support for multiple applications during weekends.

Offer assistance through interactions with ISP (In-Store Processor) users, providing bothtechnical and functional support.Replicate the steps taken by the user to identify the root cause and make modifications orrewrite the code to rectify errors.Analyze, review, and modify code to enhance operational efficiency or accommodate newrequirements.Develop/modify, test, and deploy data corrections to prevent future issues.Collaborate with other teams and external vendors to resolve application issues.

Serve as a collaborative resource, offering support the client's Retail and HR Applications,ensuring their uninterrupted availability and accessibility for daily processing.Adhere to the Systems Development Life Cycle (SDLC) in addressing and resolvingapplication bugs through various development tasks.Examine business requirements and convert them into a detailed design for eachdevelopment task.Develop and execute test scripts, actively participating in end-to-end testing activities.Guarantee the smooth migration of newly created/modified scripts from theDevelopment/QA environment to Production environment.Collect all tickets and verify compliance with the Project's Service Level Agreement (SLA)and engage in preventive maintenance activities

Interact with the customers to determine business requirements.Write codes according to the specifications given by the Lead Analyst/Project Lead, and utilize the appropriate hardware, database, and programming technology.Analyses performance of programs and take action to correct deficiencies based on consultation with users and approval of project lead; maintain and modify programs; make approved changes by amending documents, develop detailed programming logic, and coding changes.Develop programming modifications; evaluate simple interrelationships between programs such as whether a change in one part of a program would case unwanted results in a related part.Perform testing using sample/live data.Write and maintain programming documentations (such as Detailed Design, Test Plan and Use Case).Document problems and resolutions for future reference.