General Manager
High visibility to guests and owners at the 4-diamond resort. As hands-on General Manager, oversee all operations departments: front office, HR, engineering, housekeeping, spa, food & beverage, sales & marketing and the Residence Club. Excel at employee motivation, training and talent management to develop the next generation of leaders in the hospitality industry. Established and continue to enrich robust relationships with Board of Directors, HOA for 36 residences, Timbers Resorts CEO, Managing Director of Hospitality for Timbers Resorts and high-profile owners/guests. Exceed customer service goals within a complex ownership structure with hotel guests and fractional owners sharing amenities. Manage a 10-member executive team (total managers 35) to achieve business objectives. Won multiple awards for quality and customer service as the #1 hotel in Vail, #1 in Colorado (msn.com), #1 hotel in the West (Conde Nast), #12 in the Continental US and #52 worldwide (Travel & Leisure). Achieved highest customer rankings as #1 full service hotel in Vail on TripAdvisor plus Travelers’ Choice 2017 Winner.