• Planned and posted social media content and created images for social media to attract new followers with a target growth of 30% over the next six months• Conduct and develop media advertising for the launch of a new ready-prep meal service• Design, develop and maintain an engaging and informative website using Photoshop and XD.• Design promotional materials, develop a brand style guide, create a responsive website using Squarespace• Write and design marketing emails (product, event, and content promotions) in MailChimp and HubSpot.

- Develop new templates and sections using HTML, CSS, JavaScript and liquid- Photoshop assets to design requirements and compiling to proper file sizes- Daily testing of site functions for optimal performance and user experience- Coding new landing pages based on wireframes- Developing code based on best practices with proper comments and descriptions for future changes- Provide up-to-date web audits- Modify code to comply with ADA regulations- Test and fix vulnerabilities and other bugs- Test and implement functions to improve site speed and performance- Analyze and improve SEO

- Pulling data from BigQuery using SQL language.- Analyze data for individual cohorts to build reports on purchase and churn behavior.- Web design using Balsamiq Cloud and Adobe XD.- Developing Shopify theme for new launch. UI/UX development and conversion oriented.- Utilizing GraphQL to obtain data from Shopify API and posting changes.- Photo and video editing for website, social media marketing and email campaigns using Adobe Photoshop and Illustrator.- Developing landing pages for marketing campaigns and HTML CSS coded email templates.- Implementing Shopify Apps such as Shogun for ease of change to pages by others with little to no coding experience.- Building custom elements within Shogun for use on other pages within different campaigns.- Work with Google Analytics, Hotjar and HubSpot for user data and behavior on the website to develop new conversion metric goals.- Involved in implementing SEO changes within the site and developing an SOP.

• Lead strategies to increase marketing relations with consumers• Develop, analyze and report survey data using Excel, and Tableau for management to improve, customer quality, service and experience• Arranged meetings with vendors leading to a reduction of cost• Managed relationships, created new content and organized social gatherings through the use of social media platforms• Reported a steady weekly growth with 46% new customer growth rate from social media awareness and SEO optimization • Increased customer satisfaction scores by 27% in three months by utilizing customer relationship management platform, Salesforce

• Managed various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering• Assessed the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge • Collaborated with the management team to react to customer service issues, customer complaints, and/or business opportunities• Lead a team that consisted of 2 service writers and 6 technicians daily• Produced $10-16,000 weekly in sales

• Developed and executed profitable business plans for managing accounts• Teamed with individuals within sales and key corporate personnel to communicate account plans, pricing, and offer assistance to drive sales• Conducted and effectively communicated with various groups within the company as well as various external business partners both verbally and in writing• Generated viable sales leads and prospects through market and account research, sales events, networking, vendor events and computer programs• Interacted with clients, vendors, and associates to resolve customer and service related issues• Maintained a proficient base of product knowledge and applied that knowledge when servicing clients