Consultation, sales engineering, design, project management, and installation support.

• Provide Show Tech Support of planned events, both onsite and off, as needed• Perform service level troubleshooting and maintenance support on AV & VTC systems• Perform advanced routine maintenance support on all AV systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.• Provide direct assistance and training to end users in the operation of AV systems • Work effectively with staff and senior management within the organization and with external parties.

• Provide Show Tech Support of planned events, both onsite and off, as needed• Perform service level troubleshooting and maintenance support on AV & VTC systems• Perform advanced routine maintenance support on all AV systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.• Provide direct assistance and training to end users in the operation of AV systems • Work effectively with staff and senior management within the organization and with external parties.

• Translate customer requirements into functional system designs• Develop engineering and architectural drawings and calculations• Review pre-construction design and documentation• Assist with technical design, pricing and identifying logistical challenges • Provide material and labor estimates for projects

• Effectively manage the setup and configuration of AV systems for multiple large public school and university systems, along with multiple Fortune 500 companies• Reorganized and restructured integration lab to make project deployments more efficient• Ensure each system is fully tested and debugged prior to deployment• Read, interpret, and execute on schematics, and thoroughly communicate client expectations to field technicians• Work closely with operations on schedules, client expectations and troubleshooting • Proactively assess lab inventory to ensure appropriate levels of lab stock resulting in minimal waste• Manage lab technicians and programmers to ensure projects are completed successfully and within budget

• Successfully project managed a fully automated AV system for a large scale residential project, including audio, video, security, lighting, window treatments, pool, and landscape systems• Maintained communication between company and all parties involved throughout the installation, including the client, general contractors, architect, interior/lighting designers, engineers, and consultants• Ensured timely completion of project documents to demonstrate the wiring design, layout, appearance, and programming requirements of project to field personnel and clients• Maintained detailed timelines and associated to-do items for effective management of projects, and provide proactive and regular communications with clients and general contractors to effectively manage expectations• Conducted site inspections throughout the construction process to identify issues and proactively troubleshoot• Managed close out of projects by commissioning and quality control checks

-Initiate planning with the customer and site visits to verify installation requirements-Motivate and assist in evaluating field staff in accordance with company human relations -Ability to provide issue resolution off-hours as needed, both onsite and remotely-Provide detailed, clear daily and weekly status and timely problem reports -Presence for customer project meetings -Support as needed on any installation projects in order to complete commissioning -Be directly involved in project sign off and close out

• Serve as lead project manager for large install projects with clients like: Coca Cola, Porsche, Newell-Rubbermaid, Georgia Tech and University of Tennessee• Develop audio/visual installation project plans with clients based on their needs and timelines• Manage a team of technicians to complete daily tasks in superior manner; manage scheduling of technicians and allocation of tools and resources to ensure project deadlines are met• Deliver timely status reports to project managers and clients to proactively address issues• Facilitate the commissioning process with engineers, project managers and programmers after the completion of the installation• Build rapport and maintain relationships with clientele• Pre/post construction wiring, TV mounting, cable management, rack systems, and system design

-Responsible for the progress and quality of work performed on projects. -Directing the daily work activities of other technicians assigned to me while onsite. -Monitoring the quality of all techs on my project, checking their work throughout the day. -Facilitate the commissioning process with Engineers, Project Managers, and Programmers after the completion of the installation. -Collaborate with job foreman to provide quality service for clients and manage projects. -Build rapport and maintain relationships with clientele. -Pre/post construction wiring, TV mounting, cable management, rack systems, and system design

• Deliver superior customer service through being proactive and responsive to client’s needs• Oversee and execute day-to-day operations i.e., designing sets, troubleshooting, maintenance• Manage scheduling of AAVC technicians• Support director by collaborating and sharing best practices, recommending cost-saving and efficient processes, and seeking constant improvement in day-to-day functions• Serve as frontline liaison between hotel management and AAVC management• Uphold professional standards and promote safe working environment

• Designed fully-automated audio/video systems for homes and businesses• Installed and programmed systems; including audio/video, data, security, and phone• Provided detailed instructions and demonstrations to improve clients’ understanding of their systems• Developed solid relationships with existing customers contributing to high client retention• Built strong rapport with prospective clients to increase clientele database