Bryan Barnett Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio, United States

In my role as Global Sustain Manager at Rockwell Automation, I bridge the gap between technical and non-technical teams, emphasizing the importance of cybersecurity initiatives like patching, backup, and antivirus measures to reduce system vulnerabilities. By developing and executing strategic plans to address critical issues and improve workflows, I've enhanced operational efficiency and team productivity. My focus on customer success has also involved providing expert guidance, designing training programs, and maintaining strong customer relationships, leading to sustained satisfaction and increased adoption rates.

Cleveland, Ohio, United States

As the IT Services Manager for the Industrial Data Center at Rockwell Automation, I led a team of 20 professionals across multiple countries to standardize processes, ensuring consistent customer experiences and operational efficiency. By refining IT service management frameworks, I reduced service downtime and improved system reliability. My efforts in performance reviews, coaching, and development significantly boosted team productivity and morale.

Cleveland, Ohio, United States

In my role as Product Manager for Network and Security Services, I provided strategic direction and leadership for technical staff, improving response times and service quality. I unified processes across regions, optimized resource utilization, and drove the development and launch of innovative security solutions. My focus on customer success fostered a culture of diversity and inclusion, improved customer retention, and enhanced engagement through targeted presentations and webinars.

Mayfield Village, Ohio

As the Global Manager for Infrastructure Support & Monitoring, I defined and executed the strategic vision for the CP&S business, transforming it into one of Rockwell Automation's most successful units. Leading a team of engineers across multiple continents, I improved service delivery and reliability through enhanced escalation procedures and 24x7x365 support. My dedication to customer success ensured consistent service delivery and increased customer satisfaction through targeted feedback and process improvements.

Mayfield Village, Ohio

At Rockwell Automation, I served as a Senior Systems Engineer, focusing on analyzing, troubleshooting, and enhancing critical control networks. Managing installations from plant floor to office, I addressed and prevented network issues, ensuring continuous stability and efficiency. Collaborating with a team of network support engineers, I provided remote support services that significantly improved network performance and reliability.

Flagstaff, Arizona

As a CIS Faculty member and Cisco Networking Academy Instructor at Coconino Community College, I taught courses on CCNA Exploration, Microsoft Windows 7, Microsoft Server 2008, and Linux. I prepared students for certification exams and provided practical experience with Cisco routers and switches, network design, and administration tools. Emphasizing decision-making and problem-solving, I developed students' skills in implementing and troubleshooting small to medium networks using updated technologies.

Associate Of Applied Science, Network Engineering

Activities and Societies: Summa Cum Laude The program focused on hands-on technical networking skills that support home and small.

Bachelor Of Applied Science, Technology Management

The program was designed to provide a general knowledge of management, organizational, and policy issues affecting the field of IT.