Bryan Beckwith Email & Phone Number

Arlington Heights, Il, Us

Oversee Consumer Experience for the Americas region (US, CA, LATAM)Steer various projects & initiatives to help maintain a strong Owner Experience, reduce effort for employees through improved resources and workflow & evolve self-service and automation in order to reduce customer/owner effort.Service on Americas Leadership Team

Aurora, Il

Oversee Customer Service & Direct Sales for the Canadian MarketManage various projects & initiatives to help maintain a strong Owner ExperienceCoordinate with various departments

Greater Chicago Area

Implemented best practices and streamlined processes.Managed major rollouts, third party relationships, and projects/initiatives/pilots. Including a 500 kiosk roll out to Walmart to establish a new network.Built out a database of resources and protocols in order to support the network and consumers more efficiently.Maintained feedback loop with Sales, Inventory, Creative, and Data pre and post programs.Streamlined support processes for new consumer facing initiatives as well as support club communications.

Managed a team of front line CS reps, tracked trends, and handled escalated customer issues and problematic deals. Helped identify talent and promoted career development for 50+ employees during my time at Groupon.Project Manager for various versions of Trade In, Customer Facing "How To" videos, and Groupon's newest offering Groupon To Go. Built out policies, processes, and scaled customer support staff for Groupon To Go.

Took over the Temp CS Program in early 2012, created a more efficient group of temporary workers and a clear chain of command and line of communication. At the time, the temporary workers made up 1/3 of the CS dept, some 150+ temps.Moved in to CS Operations/Project ManagementThenspent 18 months in Getaways where I circulated a weekly Getaways Channel report, maintained historical data regarding problematic deals, and worked closely with CS Area Managers, Getaways Account Management, and Getaways Operations to improve the channel and the department.Moved on to assistant manager for our Resolutions Team for 2+ months before being promoted to manager in February of 2014. In my time with resolutions, I worked on process improvement and created tools to make their work easier.

Monitored staff productivity and morale and streamlined Claims Support processes. I utilized Microsoft Office applications to ensure all processes were running lean and efficient and eliminated back logs. I oversaw delegation of assignments, daily and special tasks in conjunction with the Assistant Manager. I also reconciled Risk Reports and coordinated with management to maintain daily work flow.

Worked in a fast pace casting office with constant contact with directors, actors, and high level executives. I ran the casting session for the Vytorin campaign, operated the camera for a number of other casting sessions, worked in street casting and was the main computer support at P&R (formerly TP&R). I was in charge of the Qwest Campaign, made calls to Agents, set up auditions, and promoted posted auditions for Feature Films. I was in charge of end of day work with Public Enemies copies and uploaded the auditions for the feature films: Public Enemies and the Unborn. I performed office tasks that included database management and filing cast information and I ran/assisted casting calls/promoted casting calls and assisted associates involved in the production of the film.