Information Technology Service Desk
CurrentClient : Kyndryl - UnilabProvide first-level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Provides all technical support needed and ensures all concerns and tickets are being close/resolved required service level agreement. Troubleshooting and configuration printer machine hardware and software installation, Monitoring of Chabot Helpdesk. Installation and Configuration of System Applications and Products in Data Processing – SAP.Installation and Configuration of MS Outlook and Outlook Office 365, hardware and software installation, Monitoring of Active Directory for Users Access.