• Manage the program by organizing information, providing tools, reports, analysis, communications, and other resources as needed.• Assist in the organization, management, and implementation of programmatic needs across all aspects of the regional program.

• Managed all maintenance, operations functions, building management, budget, and personnel at three triple net leased research and development laboratory sites.• Maintained ethical, professional, and quality relationships with site occupants, stakeholders, contractors, property managers, and clients.

Workplace Manager – Expert Practitioner for Amazon Global Real Estate and Facilities (GREF)• The Workplace Manager - EP position leads existing space occupancy planning and data management, small move projects (including individual, transfers and leaves) and is a customer-facing representative for the clients’ GREF Management team. Communicates clearly with all parties involved in a project, including key stakeholders, internal customers, team members and vendor partners and lead a project team around a common set of goals. Demonstrates exceptional customer service, teamwork, and attention to detail in order to ensure client satisfaction. Able to deal with conflicts while maintaining professionalism and focus on the project goals.• Worked with MAC-Services and coordinated desk and IT set-ups, furniture requests, POP projects, ‘Our Place’ Agile workplace, reconfigures, field discoveries, floor plan updates, room program changes, space requests, allocation, and stack planning• Worked closely with GREF, Strategic Planning, and Space Programs to determine current occupancy and to help strategize future real estate and space needs• Thorough understanding of Amazon Business Units and Space Organizations• Knowledge of PC and Macintosh platforms, Google Suite; Adobe; Bluebeam; Microsoft Office Suite; SharePoint, Actuate, QuickSight, WorkDay, PeopleSoft, CTI and Fluxo Self-Service, Remedy and SIM Trouble Ticketing, RIVER, PlanOn, FMS Workday (FM:I) and ANT Permissions Group.

Management of external maintenance vendors, upkeep of FM reporting and planning software, site inspections throughout the offices and client maintenance requests each day.• Single Point of Contact, West Coast Region, for Hines Senior Management and GREF escalations. Host monthly Space Ambassador Meetings and trainings, create training materials, assist with Request for Proposal for Amazon Space Planning Software, attend high level management meetings with Hines Leadership, Program Management, Amazon, and Vendor Partners. • Maintain and cascade multiple tracking lists weekly for GREF-Strategic Planning Group with Hines and Cumming Trouble Tickets. Apply Amazon Seating Policy and communicate proper use of the space to Business Units. Assign seats to new employees according to allocation plans provided by Strategic Planners, communicate seat location to Managers, and MAC/IT to perform setups. Run New Hire and Missing Persons Reports for all sites.• Coordinate furniture requests and individual moves with MAC-Services and move vendor. Coordinate space requests with Strategic Planning and Space Program Management. Maintain multi-level contacts list for Business Unit Managers and Executive Assistants to manage Amazon Space.• Conduct Space Audits to ensure accuracy of floor maps and people tracking. Open Trouble Tickets to change employee building location and communicate to Amazon Design to update floor maps. Assist the Move Manager and Facility Manager with Team Moves and Launches, furniture and supplies delivery, and assist Strategy with allocation planning.• Provide headcount tracking metrics, Business Units, building square footage and seating density, as well as launch schedule to Senior Facilities Managers for all Southern California sites. Coordinate with Vendor Partners to meet Amazon expectations.

Conducted weekly move meetings with production show coordinators, scheduled 20-150 office and cubicle moves per week, submitted furniture and office requisitions between Campus and Central, supervised movers, updated the building floor plan.

Full time caregiver for Mother-in-law with Alzheimer’s. Took her to all appointments, maintained a routine and kept her physically and mentally active. Conducted all of her business affairs, including real estate, medical, retirement, and benefits related matters. Assisted with daily care and needs. Daily problem solving and assisting with special needs.

Conducted weekly move meetings with production show coordinators, scheduled 25-90 office and cubicle moves per week, submitted furniture and office requisitions, supervised movers, updated the building floor plan quarterly for the Facilities Director, and tracked the placement of over three thousand employees. Assisted Facilities Executives daily. Coordinated multiple departments on move days.

Assisted the center manager in all operations at running the production center. Assisted in training, coordinating, and leading up to 70 team members.