● Driving the development and continued enhancement of the e911 SIP call locating service using Drachtio middleware, Node.JS, .NET web API, CER, CUCM, Broadworks, HELD, Bandwidth EVS, and MS Teams.● Led the development of new features and enhancements to a customer-facing portal using the Blazor/Razor framework. ● Realized a 20% improvement in stored procedure processing time for the Cosmos DB backend by implementing Javascript hashmaps to reduce iteration repetition over large datasets.● Strengthened monetization by transitioning SSO to a managed feature that customers can request and pay for while also retaining existing customer satisfaction.

Designed, developed, and deployed core features for an Email Migration platform and Cloud Backup solution. ● Revamped the Outlook profile migration application, device management platform, and support website to enhance performance and observability using .Net, ASP.NET, Azure IoT Hub Messaging, SQL, Angular, Typescript, and Bootstrap resulting in 99% reliability and reduced SRE ticket times.● Drove the development of platform improvements for backups, including a new resumability function that enabled the team to save the progress of large dataset backups during failures that significantly increased SLA adherence.● Reduced O365 throttling occurrences and penalties by 95% by implementing rate limiting and coordinating wait times.● Served as the technical SME leading a seamless migration for an enterprise client with 32,000 seats and successfully achieved 99.84% reliability for profile transitions with < 1 hour of downtime for only 50 users.

Designed, developed, and implemented data provisioning modules that injected user content into MSFT APIs and enabled data access in Outlook Customer Manager, Yammer, Sharepoint, and Teams.● Created features to enable the rapid creation of 200+ tenants daily with VMs to simulate enterprise and SMB experiences.● Reduced VM provisioning time by 200% with automated user configuration checks and non-critical profile skips on the Windows 10 VM Provisioning Automation Platform using Azure, Service Fabric, PowerShell, C#, SQL, Myrtille, and FlaUI. ● Boosted API throughput and performance by 30% using asynchronous design and 3rd party APIs.

Led the development and implementation of 777 and 787 manufacturing and quality solutions with teams of 3-6 engineers. Built and launched a web application to visualize manufacturing data, streamline analysis, and optimize resource allocation using SharePoint, HTML, CSS, and Javascript.