Bryan Bognot Email & Phone Number

Greater San Diego Area

• Provide remote or onsite network infrastructure (Server, Workstation, Switches, Router, Firewalls) design, configure, and support• Troubleshoot and resolve issues across a variety of diverse hardware and software, including both server, workstations, and network switches, routers, and firewalls• Troubleshot and resolve Phone Systems across multiple platforms including Cisco UC, Microsoft Skype with Audio Codes, Allworxs, and Shortel• Implement Change Control documentation to improve client systems and architecture

3131 Camino Del Rio North, Suite 1400 San Diego, Ca 92108

• Provide Tier III support to multiple client• Perform remote/onsite support for client servers, networks, and workstation• Troubleshoot and resolve issues across a variety of diverse hardware and software, including both server, workstations, and network switches, routers, and firewalls• Troubleshot and resolve Phone Systems across multiple platforms including Cisco UC, Microsoft Skype with Audio Codes, Allworxs, and Shortel• Implement multiple Change controls to improve client systems and architecture

Gaithersburg, Md

• Provide fast and effective IT solutions to all designDATA clients over the phone and utilizing remote control access.• Triage computer issues that are received through phone calls• Responsible for self time management and overall prioritizing tickets• Monitor service boards to triage incoming request through email or system alerts in ticketing system• Visit clients to provide on-site IT Services.

• Perform clerical duties such as filing, organizing, and data entry into a database.• Perform minor computer technical fixes when needed.• Responsible for handling the computer entry of private & highly sensitive information into a secure database with a high degree of accuracy.• Responsible for the appropriate destruction of physical records containing private & highly sensitive information• Perform all other assigned duties

• Assist clients over the phone while utilizing remote desktop software to diagnose and fix a computer issue.• Meet with clients within the main office or remote site locations to provide professional computer support.• Install, configure, maintain, and support PCs and all related peripherals• Install, configure, maintain, and support end-user applications that reside on PCs• Install, configure, maintain, and support Printer hardware on a network environment• Assists network administrators with tasks related to network installation, configuration, maintenance, and support• Practiced leadership skills among self and fellow team employees.• Accustomed to providing professional customer support.• Work with team to build and configure Windows XP and Windows 7 desktop images to be deployed in the office.• Worked with Norton Ghost and Microsoft System Center Configuration Manger (MSCCM) to deploy OS images• Responsible for maintaining office IT equipment inventory database and conducting annual inventory audit.• Responsible for the disposal of IT Equipment, destruction of hard drive data, and coordinating disposal with Government approved repurpose companies (i.e. Futures Foundation)

Master Of Science (Ms), Cyber Security And Information Assurance

Bachelor Of Science (Bs), Information Technology Project Management