Bryan Bourdon Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

• Supported operational recruitment processes for early careers and campus hiring across the enterprise, to include interview scheduling, offer documentation, and end to end background check verifications while ensuring candidate experience was kept as number one priority• Participated in the design and execution of the summer internship programs• Supported immigration team by completing recruitment portion of labor market tests• Helped to maintain process documents to ensure updated and accurate content on team intranet site• Assisted with resolving recruiter inquiries related to Workday business process troubleshooting and candidate record management

• Member of the People Agility team, S&Ps in-house consulting group• As a member of the Create (Manager Development Program) team, curated learning content to be included in sessions for manager development, from LinkedIn Learning and other external learning websites• Proposed future marketing strategies for the Create Program to project leadership team• Led a 5-month long research project looking into the impact that Covid-19 has had on In-Person Learning. Developed a research statement and designed interview questions which led to internal & external interviews. Conducted external research review and ultimately analyzed and presented our findings to colleagues and leaders within the company• Member of Integration workstream dedicated to development of an Early Career Program for a post-merger company• Co-Led in preparing team building events for interns/apprentices, assisted the interns/apprentices in preparing their insightful questions for roundtables with leaders

Greater New York City Area

• Engaged and assisted clients in a warm and friendly manner by making them feel appreciated.• Helped customers learn how to complete their banking needs whenever, wherever, and however using self-serve options which include digital platforms such as, Chase mobile, Chase.com, and ATM’s• Exhibited strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels• Built relationships with customers by connecting them with team members who can help them address their financial needs• Ensured financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements• Supported customers with traditional banking needs and complex service transactions putting the customer’s needs at the center of everything.

Bachelor'S Degree, Behavioral Sciences

Personal Banking