Bryan Bourdon Email & Phone Number

New York, NY, US

New York City Metropolitan Area

• Supported operational recruitment processes for early careers and campus hiring across the enterprise, to include interview scheduling, offer documentation, and end to end background check verifications while ensuring.
• Participated in the design and execution of the summer internship programs
• Supported immigration team by completing recruitment portion of labor market tests
• Helped to maintain process documents to ensure updated and accurate content on team intranet site
• Assisted with resolving recruiter inquiries related to Workday business process troubleshooting and candidate record management

• Member of the People Agility team, S&Ps in-house consulting group
• As a member of the Create (Manager Development Program) team, curated learning content to be included in sessions for manager development, from LinkedIn Learning and other external learning websites
• Proposed future marketing strategies for the Create Program to project leadership team
• Led a 5-month long research project looking into the impact that Covid-19 has had on In-Person Learning. Developed a research statement and designed interview questions which led to internal & external interviews..
• Member of Integration workstream dedicated to development of an Early Career Program for a post-merger company
• Co-Led in preparing team building events for interns/apprentices, assisted the interns/apprentices in preparing their insightful questions for roundtables with leaders

Greater New York City Area

• Engaged and assisted clients in a warm and friendly manner by making them feel appreciated.
• Helped customers learn how to complete their banking needs whenever, wherever, and however using self-serve options which include digital platforms such as, Chase mobile, Chase.com, and ATM’s
• Exhibited strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
• Built relationships with customers by connecting them with team members who can help them address their financial needs
• Ensured financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
• Supported customers with traditional banking needs and complex service transactions putting the customer’s needs at the center of everything.

Bachelor'S Degree, Behavioral Sciences

Personal Banking