As a healthcare provider, military leader, and entrepreneur, I meld together diverse skills that positively impact organizational culture, the customer service experience, and business operations. Insightful, inspirational and flexible, I build environments of inclusiveness, collaboration and empowerment that engage and motivate cross-functional teams to meet mission and vision objectives. An objective listener and skilled problem solver, I thrive on challenge, creating solutions that enable business success. My systems analysis leads organizations to new levels of performance. I design and deliver forward-thinking and transformative solutions that quickly improve operational systems. Through analytical skills, strategic thinking and marketing savvy with inspirational leadership, and communication skills I deliver results in key areas. I am skilled in identifying critical success drivers and leading teams to deliver on aggressive targets. Able to thrive under demanding conditions with limited resources, I get the mission accomplished.Getting the Job Done While Transforming the OrganizationLed my unit to exceptional performance levels while creating a positive organizational culture to replace the existing toxic culture that produced multiple investigations and leader terminations prior to my arrival.Capable and Trusted at the Highest LevelsHand-picked for assignment in the Office of the Secretary of Defense as a Subject Matter Expert and issued Top Secret Clearance.Flexible and Functional Outside My Core ExperiencesAs an Optometrist, I effectively commanded a unit of mental health professionals. Earlier, led a Task Force pulled from multiple organizations to build a medical processing center in 30 days while also managing communications across diverse organizational cultures.Passionate About Customer ExperienceI lead clinics to respect the customer’s time by reducing or eliminating patient waiting times. As a Chief of Staff, I built a culture of customer service to ensure the needs of “customers” both up and down the Chain of Command received everything they needed to accomplish their missions.Expertise and Skills that Drives Business Successo Strategic Planning o Analytical thinkingo Customer Experience Driveno Marketingo Cross-functional Team Leadershipo Talent Mentoro Authentico Problem Solvero Operational Excellenceo Multisite Operationso Quality Assuranceo Process Improvemento Change Managemento Medical Practice Managemento Effective Communicationso Trainingo Empowermento Provider Relationso EMR Implementation