With over 18 years of experience in the automotive service industry, I am a passionate and driven service leader at Tesla, where I manage a team of technicians and advisors to deliver exceptional service to our customers. I hold a Master Service Manager certification from Volkswagen of America, and I have extensive knowledge and skills in fixed operations, warranty administration, and vehicles. As an associate service manager, I oversee the daily operations of the service center, ensuring quality, efficiency, and safety standards are met. I also partner with other departments and stakeholders to coordinate service campaigns, resolve issues, and improve processes. I enjoy working with a diverse and talented team of professionals who share my vision of advancing sustainable transportation and creating a better future for our planet.