• Coordinating patient care and submitting referrals, orders for tests/labs and care coordination between both internal and external healthcare partners; utilize EPIC to document services and maintain patient records.• Manage physician calendars – scheduling appointments, follow up clinical appointments, treatments. • Act as liaison for physician practice team, patients and their families, informational resource for Oncology patients and their families• Train and orient new staff members – support staff members to maintain continuity of office flow and patient service delivery.• Strong ability to multitask in changing high volume healthcare environments while maintaining positive team and patient relationships.

• Shadowing front office manager and director with managerial duties • Patient service duties including check-in patients, scheduling patients from referrals or self-referred, answering telephone calls, creating patient charts, verifying MVA claims.• Opening/Closing duties including daily tasks• Improve/suggest media platforms and workflows• Insight EMR• Following HIPAA/OSHA Regulations

• PSR for Orthopedics, Podiatry, Otolaryngology, Audiology, Gastroenterology, Urology• Scheduled / Rescheduled appointments• Collected of co-payments and day end reconciliation • Patient insurance eligibility, verified; maintained up-to-date knowledge of insurance policies. • Provided back-up for other customer service representatives.• Promptly responded to general and insurance inquiries from patients and staff, via mail, e-mail, and fax• Guaranteed positive customer experiences and resolved all customer complaints.• Compiled daily monetary reports and records for financial counselors.• Safety Representative/Fire Warden for Clinic

• Calendar Maintenance - scheduled appointments, follow up clinical appointments, treatments, labs, etc.• Supported management and leadership by creating and revising documents, retrieved documents, advocated for employees, and determined efficient front desk workflow, set up rep and new employee luncheons/anniversaries, reorganized work spaces, and trained new staff members.• Supported Business Office: learned cash process and some medical coding.• Employee Engagement Committee, Fire Warden/ Safety Officer• Coded and Audited Invoices• Mailing Office Duties• Scheduled Exit Interviews and Rep Lunches• Created and Updated Insurance Key• Patient Service Representative and other support to team members• Copay reports: Made sure the office visits reflected correctly with the patient copays when reviewed by past appointment notes and insurance verification.

• PSR for Orthopedics, Podiatry, Otolaryngology, Audiology, Gastroenterology, Urology• Scheduled / Rescheduled appointments• Collected of co-payments and day end reconciliation • Patient insurance eligibility, verified; maintained up-to-date knowledge of insurance policies. • Provided back-up for other customer service representatives.• Promptly responded to general and insurance inquiries from patients and staff, via mail, e-mail, and fax• Guaranteed positive customer experiences and resolved all customer complaints.• Compiled daily monetary reports and records for financial counselors.• Safety Representative/Fire Warden for Clinic

• Processed medical records utilizing PRISM EMR System• Audited and reviewed medical records• Processed authorization requests

• Assisted managers on everyday tasks including auditing monetary reports• New Goods Inventory: Auditor, organizer, and distributor• Ensured efficient daily work flow• Supervised and trained employees• Customer Service• Safety Chairman/Warden

• Audited daily monetary reports• Ensured efficient daily work flow• Supervised and trained employees• Engaged with customers and created customized orders

• Performed Opening/Closing Duties• Performed kitchen duties (cleaned/organized dishes)• Maintained stocking duties in the dining area• Sanitized and cleaned dining area

• Mailing and other office duties• Provided Student Services (Recreational equipment rental, answered inquires, etc)• Student security check-ins for lobby after hours• Assisted dorms residential assistants or community assistants when needed

• Performed opening duties• Performed dressing room duties• Performed floor duties (cleaned, folded clothes, greeted customers, answered customer inquires, etc)• Performed register transactions